What are the responsibilities and job description for the Private Duty Operations Manager - Home Care position at Care Advantage Inc. Corporate?
Regular local travel required
Home Care / Healthcare
About the role
A dynamic leadership position responsible for both branch operations management and hands-on care coordination across the Colonial Heights and Mechanicsville markets. You will serve as a leader, problem-solver, and relationship-builder - bridging clients, caregivers, and internal teams to drive efficiency, quality, and growth.
Key responsibilities
Client care & scheduling
- Coordinate caregiver scheduling across multiple service areas for optimal client-caregiver matches
- Build strong relationships with clients and families through proactive communication
- Conduct client satisfaction calls, visits, and service follow-ups across assigned territories
- Resolve concerns quickly while delivering a high-touch client experience
Operations & branch leadership
- Oversee day-to-day operations across Colonial Heights and Mechanicsville service areas
- Monitor and act on KPIs including client satisfaction, retention, and service quality
- Identify operational gaps and implement process improvements
- Partner with clinical, recruiting, and leadership teams to drive results
Team leadership & development
- Lead, coach, and develop scheduling, recruiting, and office staff
- Support hiring, onboarding, and training of team members
- Foster a positive, accountable, and high-performing culture across the region
Compliance & administration
- Ensure adherence to all federal, state, local, and company policies
- Maintain audit-ready files, documentation, and reporting
- Track caregiver credentials, telephony, and performance issues
- Review billing and pay rates; ensure payroll accuracy
Qualifications
Required
- Experience in home care, healthcare ops, staffing, or service coordination
- Strong multi-location team leadership skills
- Excellent relationship-building and communication abilities
- Highly organized, analytical, and results-driven
Preferred
- Bachelor's degree in healthcare administration or related field
- Experience managing operations or branch performance
- Knowledge of private duty / home care regulations and best practices
Why Care Advantage
Make a meaningful difference in the lives of clients and families
Clear path to senior leadership roles in a growing organization
Award-winning, mission-driven company with a strong community reputation
Collaborative, supportive, and team-oriented work environment
Ready to lead with purpose.... Apply now and join Care Advantage's growing team.
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