Grooming Manager

Summary/Objective

The Grooming Manager is responsible to ensure that all pets are properly groomed and finished using humane practices and minimizing pet stress. Additionally, the Grooming Manager is responsible for managing bathers and the maintenance and cleaning of the grooming area. The Grooming Manager is responsible for communication with clients regarding pet grooming needs or behavior issues/concerns. They also assist with mentoring other groomers to improve their skill set, train bather/brushers and assist with dog skin or health issues within the facility.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Performs groom functions as requested by the client and described on the groom card. Provide an attractive pet style that meets client’s needs and is appropriate for the pet.
• Ensure bathers are preparing dogs for grooming in accordance with procedures.
• Observe dog coat conditions and recommend shave down versus de-matting.
• Ensure receptionist is advised of extra charges required for brush-out or de-matting.
• Finish dogs as described in procedures.
• Bathe dogs/cats as needed.
• Manage grooming schedule to ensure departure times are met or clients notified in advance of unavoidable delays.
• Keep grooming stations stocked with supplies, tools cleaned and ready for use.
• Ensure bather/brushers keep groom shop clean.
• During the work day keep the room safe by wiping up water spills and pet accidents as soon as possible.
• At the end of each workday all hair should be swept/mopped from floor and cleaned from tubs/shower.
• Holding cages should be ready for next day’s arrivals.
• Update pet status to receptionist. Advise when dogs that are to be “called when ready” are finished.
• Follow safety procedures for pets and staff at all times. Ask for assistance when a pet is stressed, very difficult to manage or showing any signs of injury.
• Finish dogs as described in procedures.
• Bathe dogs/cats as needed.
• Manage groom shop work schedule to ensure departure times are met or clients notified in advance of unavoidable delays.

Competencies

• Prior professional grooming experience
• Good oral & written communication skills
• Proven humane pet handling skills
• Previous work experience demonstrating dependability
• Self-motivated, independent worker
• Proven leadership and training skills
• Ability to work in a team environment
• Good decision and problem solving skills
• Good organization and planning skills
• Demonstrated flexibility and proven coping skills
• Ethical Conduct

Supervisory Responsibility

This position directly supervises the Bather and commissioned Groomers.

Work Environment

This job operates in a store environment; daycare and grooming.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms, use a calculator, cash register, telephone and computer. This job requires the employee to frequently lift at least 50 plus pounds.

Position Type/Expected Hours of Work

Shifts vary and may require weekends and some holidays.

Travel

Travel is primarily local during the business day, although some out-of-area and overnight travel may be expected.

Required Education and Experience

High school diploma or GED. Prior professional grooming experience.

Additional Eligibility Qualifications

Professional Grooming School graduate preferred.

AAP/EEO Statement

Care-A-Lot Pet Supply is an Equal Opportunity Employer.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.