What are the responsibilities and job description for the Aquatic Sales Associate position at Care-A-Lot Pet Resorts?
Summary/ Objective
The Aquatics Sales Associate is responsible for all livestock care & husbandry, customer service, department cleanliness and upkeep, product knowledge, basic water chemistry, live and dry product sales.
Essential Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Greet customers with outstanding customer service coming into the department.
- All aquariums are properly cleaned and maintained to a high standard.
- Basic knowledge in the following: freshwater fish, aquarium chemicals & dry goods.
- Basic knowledge on the Nitrogen Cycle.
- Up sell aquatic and reptile products.
- Identify basic freshwater species.
- Maintaining the showroom area clean and organized.
- Basic knowledge on Hermit Crabs and husbandry.
- Assist customers with identifying common fish diseases.
- Direct the customer to the appropriate products for their needs.
- Follow daily schedule maintenance requirements.
- Ability to perform basic water tests.
- Handle weekly water changes.
- Handle livestock & dry goods returns.
Competencies
- Customer/ Client focus
- Time management
- Initiative
- Teamwork / Communication Skills
- Ethical conduct
Work Environment
The position operates in a retail business environment. This role uses standard office equipment such as: computers, telephones, photocopier, fax machines, and filing cabinets. Non-office equipment: Hydrometer & Refractometer
Livestock Air Delivery
Delivery days are generally on Tuesdays of each month. Livestock orders arrive through Southwest Airlines; due to airline travels and time, associate’s work schedule may vary.
Physical Demands
The Aquatics Sales Associate is regularly required to talk and hear. This position is very active and requires standing, walking, kneeling, bending, stooping, crouching, crawling, climbing, and lifting all day. The employee must frequently lift/ move items more than 50 pounds. Employee must be comfortable around water, with the possibility of getting wet. Specific vision abilities required by this job is: color vision, dept perception, close and long distance.
Position type and expected hours
This is a full-time or part time position. Days and hours may vary by schedule. Evening and weekend work are required as schedule demands. Air flights may require adjusted schedule.
Required Education and Experience
Previous retail aquatic livestock keeping (preferred, not required). Basic hobby understanding and keeping of fish.
Preferred Education and Experience
High school diploma or G.E.D
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of all the activities, duties, or responsibilities that required of the employee for this job. Activities, duties, and responsibilities requirements may change over time. At any time, the work procedures and requirements may change with or without notice. The aquatic associate maybe requested to provide help and support to other departments in the store.