What are the responsibilities and job description for the Events Customer support Coordinator position at Cardone Training Technologies, Inc.?
Salary: $24.00 Hourly
Responsibilities
Responsibilities
- Conducts on-boarding calls for new corporate clients on company online university platform
- Acts as the first point of contact for a corporate clients after the initial sale, and provides guidance through the onboarding process
- Keeps accurate data and notes in the CRM database for client information and details
- Mana ges a Client Support team email inbox to answer client requests as quickly as possible (Zendesk)
- Learns company content in order to correctly coach clients on the material
- Participates in company events that host corporate clients
- Answering all inbound phone calls to the company
- Moderating events online for the company
- High school diploma or GED preferred
- Professional phone skills
- Sales experience a plus
- Experience in previous customer support role
- Strong written and verbal communication skills
- Positive attitude and desire to help others
- Competent problem solver
- Technical aptitude with the ability to learn software programs
- Ability to type around 40 words per minute, (wpm)
- Experience with Google Drive, Sheets, and Docs
- Experience with HubSpot or other customer relationship management software, a plus
- Computer software skills including Microsoft Office, Google Suite and Mac operating systems
Salary : $24 - $25