On-Site Supervisor

Job Summary

The On-Site Supervisor position focuses on the oversight of the team, production and ensuring various contract terms and company goals are met. Based on the needs of the facility, the On-Site Supervisor will generate relevant reports, and be able to understand and use those reports to determine if the work is on target. The On-Site Supervisor will work with the Manager to help develop processes and assist with maintaining workflow. They will take responsibility for day to day operations.

This position is located at a large health system and is primarily Monday - Friday on first shift.

Room for possible advancement and growth, with eventual oversight of multiple locations.

Responsibilities and Duties

• Plan, organize, prioritize, problem solve, and execute in equal measure to meet goals and achieve results that meet contractual turn around time (TAT) and quality guidelines.
• Guide and supervise all on site Cardone Record Service (CRS) personnel.
• Interview, hire and train.
• Monitor productivity goals.
• Identify and implement workflow enhancements.
• Maintain equipment and troubleshoot with IT as needed.
• Edit timesheets & approve payroll, as well as, employee requests for time off.
• Enforce company policies and procedures to ensure they are being followed.
• Maintain and order supplies.
• Communicate problems, potential problems, and status reports to customer(s) and CRS through verbal communications, phone calls, or email.
• Escalate unresolved issues to the Manager.
• Serve as a liaison between CRS and it’s customers.
• Maintains employee annual compliance, mandatory per facility requirements, ie: HIPAA training, safety training, influenza vaccine etc.
• Perform periodic workload assessments to verify or update staff projections and scheduling.
• Assess labor costing.
• Conduct annual performance evaluations.
• Administer disciplinary actions as needed.
• Maintain monthly site specific reports and submit to Manager as scheduled.
• Organize and lead staff meetings.
• Attend scheduled meetings with customers.
• Understand all hands on processes and perform as needed to cover for staffing shortages, absences and / or in times of high workloads.
• Conduct quality assurance checks and audits.

Qualifications and Skills

• Previous supervisory/management experience - required.
• Health Information (Medical Record) experience or physician office experience - required.
• High school graduate or GED - required; college graduate - strongly preferred.
• Proficient technical aptitude.
• Knowledge of hospital medical records department processes, workflow & medical terminology - preferred.
• Strong communication skills both written and verbal with the ability to adjust message according to audience.
• Ability to work within, foster and grow a strong team environment.
• Working knowledge of MS Office (Word, Excel, etc.).
• Ability to use all components of a computer extensively.
• Ability to cope in fast paced environment.
• Displays courteous and professional manner through interaction, appearance, attitude, and written and oral communication with co-workers and the public.
• Protect and maintain the confidentiality of patient’s medical records and patient information.
• Handle patient information with discretion and integrity.
• Lift and move boxes up to 40 lbs.

Job Type: Full-time

Pay: $50,000.00 - $55,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Education:

• High school or equivalent (Required)

Experience:

• medical record or physician office: 3 years (Preferred)
• supervisory: 1 year (Required)

Work Location: In person

Salary : $50,000 - $55,000