What are the responsibilities and job description for the Sr. Applications Support Administrator position at Cardone Enterprises Inc?
We are seeking an Applications Support Administrator who thrives in high-speed environments and
wants to make a visible impact on an organization that operates at the forefront of its field. This is not a
back-office role—it's a frontline position of influence, where your expertise will directly drive the
productivity, security, and scale of over 300 driven professionals.
If you are the type of person who finds energy in solving challenges, takes pride in building systems that
others rely on, and wants to be part of a 10X culture of performance, this role will stretch and reward
you.
What You'll Do | Be an Expert
- Own tier 2/3 support across CTTI's mission-critical apps: Okta, JAMF, Google WorkspaceEnterprise, Zoom Enterprise, PandaDoc, Zendesk, NetSuite, HubSpot, Aloware, and more.
- Master identity governance: provisioning/de-provisioning, SSO policies, MFA, and security-first user lifecycle management.
- Keep our Apple ecosystem sharp with JAMF and Apple Business Manager—managing compliance,
- remote commands, and smooth rollouts.
Drive Optimization & Automation
- Look beyond tickets—redesign workflows in Zendesk, JotForm, PandaDoc, and beyond.
- Automate what slows us down using Zapier, APIs, or native platform tools.
- Spot patterns, eliminate friction, and build systems that scale with growth.
Measure What Matters
- Deliver dashboards, audits, and reports that leadership can act immediately.
- Turn raw data (Zoom analytics, ticketing metrics, SaaS usage) into insights that drive decisions.
Educate & Elevate
- Create documentation, guides, and concise video training that make complex tools accessibleand easy to use.
- Lead onboarding sessions and skill-up workshops that accelerate adoption and reduce supportnoise.
Collaborate & Influence
- Partner with leaders in Sales, Events, Finance, HR, and more to make sure technology serves themission.
- Represent CTTI with vendors, pushing for escalations, enhancements, and accountability.
- Support the CIO in quarterly reviews, compliance audits, and contract evaluations—yourfingerprints will be on CTTI's long-term tech strategy.
What We're Looking For
- 5 years of SaaS administration in high-growth or high-performance environments.
- Proven expertise in:
- Okta (policies, app assignments, provisioning)
- JAMF / Apple Business Manager
- Google Workspace Enterprise Admin
- Zoom Enterprise (Events, Webinars, Licensing)
- Zendesk, PandaDoc, NetSuite, HubSpot, Aloware, JotForm
- Strong cross-platform troubleshooting skills and a proactive mindset.
- Exceptional communication—able to translate technical detail into business impact.
Preferred Edge:
- Scripting chops (PowerShell, Bash, or Python) to automate the routine.
- Experience with Zapier, Make (Integromat), or Google Apps Script.
- Understanding of compliance frameworks (PCI, HIPAA, Zero Trust).