Client Support Representative

RESPONSIBILITIES

• Conducts on-boarding calls for new corporate clients on company online university platform

• Acts as the first point of contact for a corporate clients after the initial sale, and provides guidance through the onboarding process

• Keeps accurate data and notes in the CRM database for client information and details

• Manages a Client Support team email inbox to answer client requests as quickly as possible (Zendesk)

• Learns company content in order to correctly coach clients on the material

• Participates in company events that host corporate clients

• Answering all inbound phone calls to the company

• Moderating events online for the company 

SKILLS & QUALIFICATIONS

• High school diploma or GED preferred

• Professional phone skills

• Sales experience a plus

• Experience in previous customer support role

• Strong written and verbal communication skills

• Positive attitude and desire to help others

• Competent problem solver

• Technical aptitude with the ability to learn software programs

• Ability to type around 40 words per minute, (wpm)

• Experience with Google Drive, Sheets, and Docs

• Experience with HubSpot or other customer relationship management software, a plus

• Computer software skills including Microsoft Office, Google Suite and Mac operating systems