What are the responsibilities and job description for the Patient Access Rep position at Cardiovascular Institute South?
Who We Are:
Cardiovascular Institute of the South, a leading organization dedicated to advancing heart health through innovation and excellence, is part of a national cardiology platform, Cardiovascular Logistics (CVL). Together, we share the same mission to provide our patients with the highest quality cardiovascular care available. Join our team and be a part of an organization that is dedicated to improving patient outcomes and shaping the future of heart health.
What We Offer:
- Choice of three health insurance plans
- Dental insurance coverage
- Vision insurance coverage
- 401(k) with company match and profit-sharing plan
- Company-paid short-term and long-term disability coverage
- Company-paid life insurance for you and your family
- Access to company-provided training and educational resources
- Eligibility for annual merit-based performance increases
- Accrued General Purpose Time (GPT)
- Eight company-paid holidays
- Special company events, including Christmas parties, Family Day, employee engagement activities, and Spirit Days
- Complimentary Employee Assistance Program (EAP) for all employees and their dependents
About the Role
- Operate a multi-line switchboard at a CIS location to manage incoming calls and direct them accurately.
- Schedule patient appointments, diagnostics, and lab visits using clinic templates in the practice management system.
- Support patient care and communication flow through efficient call handling and accurate documentation.
How You’ll Drive Our Mission Forward
- Answer 100–150 calls daily, routing them correctly and ensuring patients receive timely service.
- Schedule appointments according to clinic protocols, maintaining precision in the electronic medical record (EMR).
- Document all communication appropriately and ensure accurate message routing to the correct clinical teams.
- Achieve high-performance metrics (e.g., 85% of calls answered within 30 seconds; <10% abandonment rate).
- Contribute to a seamless patient experience by ensuring efficient phone operations and communication standards.
What Makes You a Great Match
- High school diploma preferred with experience using a multi-line phone system.
- Strong verbal communication skills and ability to multitask in a fast-paced environment.
- Detail-oriented with the ability to document and route messages accurately in the EMR.
- Dependable and adaptable with a commitment to supporting CIS’s mission and patient-focused care philosophy.