What are the responsibilities and job description for the LPN Virtual Care Center - M-F: 8AM-5PM position at Cardiovascular Institute South?
Who We Are:
Cardiovascular Institute of the South, a leading organization dedicated to advancing heart health through innovation and excellence, is part of a national cardiology platform, Cardiovascular Logistics (CVL). Together, we share the same mission to provide our patients with the highest quality cardiovascular care available. Join our team and be a part of an organization that is dedicated to improving patient outcomes and shaping the future of heart health.
What We Offer:
Choice of three health insurance plans
Dental insurance coverage
Vision insurance coverage
401(k) with company match and profit-sharing plan
Company-paid short-term and long-term disability coverage
Company-paid life insurance for you and your family
Access to company-provided training and educational resources
Eligibility for annual merit-based performance increases
Accrued General Purpose Time (GPT)
Eight company-paid holidays
Special company events, including Christmas parties, Family Day, employee engagement activities, and Spirit Days
Complimentary Employee Assistance Program (EAP) for all employees and their dependents
About the Role:
As a Licensed Practical Nurse (LPN) in our Virtual Care Center, you will serve as the key point of contact for patients and staff by providing exceptional customer service and high-quality patient care. You will be responsible for managing high-volume triage calls, assessing urgent patient needs, supporting medication prior authorization, and supporting various clinical and administrative functions that ensure efficient and compassionate care delivery.
How You’ll Drive Our Mission Forward:
Triage incoming calls to determine urgency and coordinate timely medical response
Accurately document patient complaints, symptoms, and actions taken in the electronic medical record (EMR)
Support risk management by maintaining precise clinical documentation
Communicate directly with providers about patient concerns and clinical status
Provide education to patients and families, ensuring understanding of care plans and instructions
Support the overall flow of clinic operations through scheduling, medication refills, patient messaging, and medication prior authorization
What Makes You a Great Match:
High school diploma required
Active LPN license issued by the Board of Nursing
Basic Life Support (BLS) certification required
Advanced Cardiovascular Life Support (ACLS) certification optional
Minimum of 2 years of LPN experience, or 1 year of cardiology LPN experience
Excellent communication and customer service skills
Familiarity with electronic medical record systems and clinical documentation
1 year of experience with medication prior authorization through Cover My Meds or Sure Scripts