What are the responsibilities and job description for the Patient Experience and Front Office Coordinator position at Cardiology and Geriatrics Associates?
Cardiology & Geriatrics Practice – Plantation, FL
We are a growing Cardiology and Geriatrics practice in Plantation, FL seeking a highly motivated, polished, and dependable Patient Experience & Front Office Coordinator to become a key part of our team.
This is NOT a basic receptionist role.
We are looking for someone who can help create an exceptional patient experience, keep the office running efficiently, assist with collections and scheduling, and serve as a trusted point of contact for our patients — including our concierge medicine members.
The ideal candidate is:
- warm and personable,
- highly organized,
- proactive and self-motivated,
- detail-oriented,
- comfortable handling multiple priorities,
- and able to think critically and solve problems independently.
This role is ideal for someone who enjoys building relationships with patients while also helping improve office operations and workflow.
Responsibilities
- Welcome patients and visitors with professionalism and warmth
- Answer phones and respond to patient inquiries promptly and accurately
- Schedule and optimize appointments efficiently
- Verify insurance benefits and collect copays/balances
- Assist with patient collections and account follow-up
- Support concierge medicine patient communication and coordination
- Maintain accurate patient records while ensuring confidentiality
- Help improve front office workflow, communication, and organization
- Coordinate with clinical staff to ensure a smooth patient experience
- Assist with administrative and operational tasks as needed
Qualifications
- Minimum 2 years of medical office experience REQUIRED
- Strong communication and interpersonal skills
- Excellent customer service and patient relations abilities
- Strong organizational and multitasking skills
- Comfortable handling financial conversations professionally
- Self-starter with the ability to work independently
- Detail-oriented with strong follow-through
- Positive attitude and team-oriented mindset
- Ability to handle a fast-paced environment with professionalism
- Bilingual English/Spanish preferred but not required
Preferred Experience
Experience in any of the following is highly valued:
- Concierge medicine
- Cardiology or specialty medical practices
- Medical billing or collections
- Patient coordination
- High-end customer service or hospitality
- Dental, cosmetic, or boutique healthcare offices
Compensation
Competitive compensation based on experience and skill level.
Performance bonuses available for:
- collections performance,
- office efficiency,
- patient satisfaction,
- and overall contribution to practice operations.
Why Join Us?
We value team members who take ownership, care deeply about patients, and want to grow professionally in a supportive and respected environment.
If you are energetic, dependable, professional, and passionate about patient care and operational excellence, we would love to hear from you.
Pay: $24.00 - $26.00 per hour
Benefits:
- Free parking
- Paid orientation
Ability to Commute:
- Plantation, FL 33313 (Preferred)
Work Location: In person
Salary : $24 - $26