VW SERVICE CSR CARDINALEWAY VOLKSWAGEN - CORONA

VW Service CSR

Position Overview

We are seeking a friendly, organized, and customer-focused Automotive Service Customer Service Representative (CSR) to join our service team. The CSR serves as the primary point of contact for customers, helping schedule appointments, provide service updates, answer questions, and ensure an exceptional customer experience throughout the repair process.

Key Responsibilities

• Greet customers in person and over the phone in a professional manner.
• Schedule service appointments and maintain an organized appointment calendar.
• Gather customer and vehicle information accurately.
• Communicate service recommendations and repair estimates to customers.
• Coordinate with service advisors and technicians regarding repair status.
• Provide customers with timely updates on vehicle repairs and completion times.
• Process invoices, payments, and service documentation.
• Resolve customer concerns and escalate issues when necessary.
• Maintain accurate records in the shop management system.
• Follow up with customers after service visits to ensure satisfaction.
  
  

Qualifications

Required

• High school diploma or equivalent.
• 1 year of customer service experience.
• Strong communication and interpersonal skills.
• Basic computer proficiency and data entry skills.
• Ability to multitask in a fast-paced environment.
• Professional appearance and positive attitude.
  
  

Preferred

• Previous experience in an automotive repair shop, dealership, or service center.
• Familiarity with automotive terminology and repair processes.
• Experience using shop management software.
  
  

Skills & Competencies

• Excellent customer service skills
• Strong phone etiquette
• Attention to detail
• Problem-solving abilities
• Time management
• Team collaboration
• Conflict resolution
  
  

Benefits

• Competitive pay
• Health, dental, and vision insurance
• Paid time off
• Employee discounts on vehicle services
• Training and career advancement opportunities
• 401(k) retirement plan
  
  

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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