What are the responsibilities and job description for the Operations Manager position at Cardinal Point Security Group?
Security Operations Manager - Fort Washington, PA
The Mission
We aren’t just a security company; we are the shield that protects our clients' peace of mind. We are looking for a high-energy, decisive Operations Manager to lead our frontline defense. In this role, you won't just be managing schedules. You will be the architect of a high-performance culture, a mentor to future leaders, and the standard-bearer for operational excellence in a fast-paced, ever-evolving environment.
The Impact You’ll Make
As the Operations Manager, you are the heartbeat of our field presence. You will bridge the gap between executive strategy and boots-on-the-ground execution. Your goal is to transform a diverse group of supervisors and staff into a cohesive, elite team that operates with precision, integrity, and a "service-first" mindset.
Key Responsibilities
- Elite Leadership: Directly oversee Field Supervisors and guard staff, ensuring every post is manned by a professional who understands their value to the mission.
- Operational Excellence: Set and enforce the "Gold Standard" for field performance. You will conduct site audits, review incident reports, and ensure our Book of Knowledge is lived out in the field—not just read in a manual.
- Tactical Mentorship: Develop and implement training programs (including FTO evolutions) that empower supervisors to lead with confidence and handle complex security challenges autonomously.
- Dynamic Response: Pivot quickly to address emerging threats, client needs, or staffing shifts. You thrive in the "gray area" and find solutions where others see obstacles.
- Performance Analytics: Utilize industry-leading software (such as Celayix or Officer Apps) to monitor stats, reduce lateness, and optimize shift coverage, ensuring data drives our decisions.
Who You Are
- A Natural Leader: You lead from the front. You don't just tell people what to do; you show them what excellence looks like.
- A Strategic Thinker: You see the "big picture" of regional security while maintaining an eagle eye for the small details that prevent incidents before they happen.
- Communicator: You can navigate a boardroom and a guard post with equal ease, delivering clear, motivating, and firm direction.
- Tech-Forward: You embrace e-ink tablets, reporting software, and modern communication tools to stay organized and ahead of the curve.
- Resilient: You stay calm under pressure and view a dynamic, high-stakes environment as an opportunity to shine.
Qualifications
- Experience: 5 years in security operations, military, or law enforcement leadership with Project Management experience.
- Certifications: Valid Pennsylvania Act 235 Certification
- Proven Track Record: Experience managing large teams across multiple sites in a fast-moving industry.
- Systems Knowledge: Proficiency in workforce management software, reporting tools, project management software
- Clearances: Ability to pass background qualifications required to work in schools
- Valid driver’s license with no infractions for the last ten years
- Availability: Ready to respond to the needs of a 24/7 operation.
Preferred Qualifications
- PMP Certification
Why Join Us?
We offer more than a paycheck; we offer a seat at the table in a company that is growing and redefining what "security" means. If you are tired of the status quo and want to build a legacy of professional excellence, we want to hear from you.
Apply today and help us set the new standard
To ensure Cardinal Point's commitment to a drug-free workplace, employees may be subject to random drug tests
Cardinal Point Homeland Security Group, Inc. is an Equal Opportunity Employer.
Cardinal Point Security Group provides professional armed and unarmed security services with a clear mission: making people and communities safer. We bring preparation, professionalism, and dependable service to schools, commercial properties, and the communities we protect.
At Cardinal Point, you are part of a team—not left to figure things out on your own. We provide paid, role-specific training, clear expectations, and hands-on support from supervisors. Our recruiting, training, compliance, scheduling, and operations teams work together to help you prepare for your assignment and succeed in the field.
We value integrity, respectful communication, sound judgment, and a commitment to service. Our everyday expectations are straightforward: be on time, look sharp, be engaged, and be consistent. We look for people who take pride in their work, remain professional under pressure, and treat others with respect.
We also believe in developing our people. Employees who demonstrate reliability, initiative, and strong performance can pursue opportunities to expand their skills, take on greater responsibility, and advance into leadership or specialized assignments.
Join Cardinal Point and build a career protecting what matters: people and communities.