What are the responsibilities and job description for the Guest Safety & Concierge Officer position at Cardinal Point Security Group?
Guest Safety & Concierge Officer
Reading, PA Area
Compensation: $22.50 per hour
Shift: 5:00 PM – 1:00 AM
Schedule: Friday, Saturday, and Sunday
Step Into a Role That Matters
At Cardinal Point Security Group, we do not hire “guards” — we recruit Professional Guardians. We are seeking polished, mission-driven individuals for a high-trust Unarmed Guest Safety & Concierge Officer role in the Reading PA area where professional presence protects both people and experience.
This is not a generic security post, and it is not a bouncer role. It is a specialized, guest-facing assignment for the Quiet Professional who can balance awareness, restraint, hospitality, and confident verbal control in a fast-moving public environment.
If you are a disciplined security professional who knows how to read a room, calm tension, set boundaries without ego, and protect a property through communication first, we invite you to join a managed team built on accountability, professionalism, mentorship, and Servant Leadership. At Cardinal Point, you receive real training, clear expectations, responsive leadership, and the operational support your professionalism deserves.
The Mission
Keep the hotel calm. Protect the guest experience. Lead with presence, not force. Cardinal Point Security Group is hiring a sharp, professional, unarmed Guest Safety & Concierge Officer for a large hotel in the Reading, PA area. This is a high-visibility, guest-facing role for someone who can:
- Read the environment early
- Manage people confidently
- De-escalate tension
- Protect the guest experience
- Diffuse conflict without turning every issue into a confrontation
We are not looking for a passive guard or a reactive enforcer. We are hiring a polished security professional with strong de-escalation skill, hospitality awareness, and the judgment to keep control through communication, composure, and professional presence.
This role is especially attractive for disciplined professionals — including those with prior armed training or field experience — who want to bring that judgment, restraint, and command presence into a communication-first, unarmed environment where guest interaction and verbal control matter more than physical enforcement.
Why Cardinal Point
At Cardinal Point, you are not at the post and left alone. You are part of a managed operation that values judgment, communication, professionalism, and support.
What You Gain
Real Training for the Environment
- verbal de-escalation
- conflict management in public-facing environments
- guest interaction and service recovery
- boundary-setting without escalating
- radio communication and reporting discipline
- suspicious activity detection and pattern awareness
- hospitality professionalism and post presence
- incident documentation and clean factual report writing
Mentorship and Leadership Support
- Direct support from supervisors and operations leadership
- Clear expectations, post standards, and communication channels
- Coaching for officers who want to grow into higher-responsibility roles
Operational Support
- Paid training
- Uniforms provided
- Responsive leadership
- Clear direction and site expectations
- A company that values reliability, professionalism, and good judgment
Advancement Opportunity
We invest in professionals who show:
- composure
- reliability
- judgment
- service-minded leadership
This role can be a strong next step for professionals who want to grow inside a company that values polished, communication-first security.
Benefits
Accrued sick time
401(k)
Paid training
Uniforms provided
Referral bonus
Advancement opportunities
What You Will Do
Protect the Guest Experience
- Maintain a visible, professional presence in the reading area and other hotel public spaces
- Protecting the environment by identifying and addressing issues early
- Help keep guest-facing spaces calm, safe, and professionally managed
De-Escalate and Manage Conflict
- Use verbal de-escalation to calm tense situations before they escalate
- Interact respectfully and confidently with non-guests, loiterers, and individuals experiencing homelessness
- Set clear boundaries and enforce property expectations without unnecessary confrontation
- Support hotel staff and leadership during disruptive or high-stress situations
Stay Alert to Risk
- Watch for patterns, risks, and behavior changes — not just obvious incidents
- Identify emerging issues before they affect guests or staff
- Maintain awareness across the property and respond early to indicators of trouble
Communicate and Document Professionally
- Communicate clearly by radio
- Write clean, factual, professional incident reports
- Represent both the hotel and Cardinal Point with professionalism every shift
Who We Are Looking For
We are looking for someone who can take control without acting aggressively and who understands that real authority comes from:
- communication
- composure
- awareness
- restraint
- professionalism
Required
- 3 years of security experience
- Proven experience using de-escalation skills in active, real-world security environments
- Strong judgment and the ability to stay calm under pressure
- Experience dealing with conflict, disruptive individuals, and public-facing situations
- Strong report-writing and radio communication skills
- Valid driver’s license
- Reliable transportation
- Ability to meet company and client background standards, consistent with applicable law
- Professional presence, dependable attendance, and a service-minded approach
Strongly Preferred
- Hotel security experience
- Concierge / security hybrid experience
- Hospitality security
- Former armed guards or armed security officers seeking a polished unarmed role
- Hospital, residential, retail, transit, shelter, or other high-public-contact environments
- Roles where you had to manage difficult people while remaining ‘hands-off’
A Plus
- Prior armed guard training or armed security experience, especially for candidates who brin strong restraint, maturity, and de-escalation discipline into an unarmed assignment
Why Strong People Take This Role:
This Is a Better Post
This is not a warehouse, parking lot, or dead-end warm-body assignment. This is a professional hotel environment where presentation, judgment, communication, and reliability matter.
Use Your Best Skills
If your strength is calming people down, reading situations early, redirecting problems before they spiral, and keeping control without force, this role gives you the chance to use those skills every shift.
A Strong Move for the Right Armed Professional
If you come from armed work and want a role that still values discipline, awareness, and command presence — but in a more polished, hospitality-driven setting — this is a strong move. You keep using your judgment, but in a role built around professionalism, restraint, and guest service.
You will Get Real Support
You are not alone on post and ignored. You will have clear expectations, paid training, uniforms, operational support, and responsive leadership.
You Can Build Something Here
We invest in professionals who show judgment, reliability, composure, and leadership potential. This role offers advancement opportunities for people who perform well and want to grow.
It is Meaningful Work
You are not just filling a shift. You are helping protect the guest experience, support hotel staff, and keep a challenging public environment calm, safe, and professional.
What This Job Is Not
- Not a sit-down, check-your-phone post
- Not a hands-on enforcement role
- Not for someone with a short fuse
- Not for someone who confuses aggression with authority
Apply If:
You are a polished, confident security professional who knows how to keep control through communication, awareness, restraint, professionalism, and service-minded presence.
Salary : $23