What are the responsibilities and job description for the Regional Operations Manager position at Cardinal Point Homeland Security Group?
Own the Mission. Lead the Team. Raise the Standard.
Location: Fort Washington, PA Company: Cardinal Point Homeland Security Group (CPHSG)
Are you a hands‑on operator who turns complexity into crisp, repeatable execution? CPHSG is growing and sharpening our edge as a provider of comprehensive safety solutions. We’re searching for an Operations Manager who will own day‑to‑day protective operations, elevate performance in the field, and ensure every client engagement runs to standard—every post staffed, every shift covered, every incident handled, every KPI reported. If you lead from the front and thrive in a high‑accountability culture, your impact here will be immediate and visible.
Reports to: Senior Director of Security
Employment: Full‑time, Salary Exempt
What You Will Lead
(You’ll own these outcomes and be empowered to deliver them.)
(Bring the backbone and judgment to run mission‑critical operations.)
(This is a leadership role with real field demands.)
Cardinal Point Homeland Security Group, Inc. is an Equal Opportunity Employer.
Location: Fort Washington, PA Company: Cardinal Point Homeland Security Group (CPHSG)
Are you a hands‑on operator who turns complexity into crisp, repeatable execution? CPHSG is growing and sharpening our edge as a provider of comprehensive safety solutions. We’re searching for an Operations Manager who will own day‑to‑day protective operations, elevate performance in the field, and ensure every client engagement runs to standard—every post staffed, every shift covered, every incident handled, every KPI reported. If you lead from the front and thrive in a high‑accountability culture, your impact here will be immediate and visible.
Reports to: Senior Director of Security
Employment: Full‑time, Salary Exempt
What You Will Lead
(You’ll own these outcomes and be empowered to deliver them.)
- Field Leadership, Daily: Be present on the ground—visit officers and sites; plan, analyze, evaluate, and supervise all armed security operations, including physical assets and personnel.
- Flawless Scheduling: Use our scheduling systems and direct communication to staff all posts on time, anticipate needs, and minimize overtime across assignments.
- Inspections & New Site Setups: Conduct field inspections and launch checkouts for new employees/sites to verify readiness and standards.
- KPI Reporting: Deliver bi‑weekly operations scorecards (inspections completed, lateness, missed shifts, overtime, manager coverage).
- Uniforms & Equipment: Ensure every officer is properly uniformed and equipped before deployment—and stays that way.
- Talent Pipeline Awareness: Track the new‑hire pipeline and signal recruiting priorities so staffing supports upcoming assignments.
- Standards & Improvement: Evaluate procedures and precedents; recommend improvements to executive leadership; approve incident reports daily.
- People Leadership: Directly supervise security personnel; coach performance; conduct audits and physical surveys of client premises, including equipment condition.
- Sales‑Enablement Operations: Remove operational obstacles that could hinder contract wins—be a solutions partner to business development.
- Investigations & Compliance: Conduct or supervise preliminary internal investigations (losses, policy violations) and maintain regulatory compliance.
- Training Accountability: Ensure all officers complete mandatory training and maintain required credentials.
- Agency Liaison: Serve as CPHSG’s point of contact with law enforcement, fire, and public agencies to align services and information.
- Full Lifecycle Actions: Lead or initiate recruitment, selection, transfers, promotions, discipline, dismissals, and resolve or escalate grievances with HR/Admin.
- Lead from the Front: Communicate policies, evaluate performance, and stand a post when needed—you set the standard others follow.
(Bring the backbone and judgment to run mission‑critical operations.)
- Experience Profile (one of the following): 10 years specialized technical experience aligned to protective/armed operations, or 7 years Law Enforcement/Military including 4 years in a supervisory/leadership role.
- Education & Credentials: Bachelor’s in Criminal Justice or related field (accredited) and ability to obtain/maintain all required state licenses.
- Leadership & Judgment: Proven ability to make independent decisions, manage risk, lead teams, and communicate crisply with executives and clients.
- Operational Mastery: Scheduling discipline, field inspections, incident management, audits, and KPI reporting—you run the machine and improve it.
(This is a leadership role with real field demands.)
- Work across diverse environments; expect after‑hours and weekend operations.
- Frequently stand, walk, reach, and drive; lift/move up to 200 lbs when conditions require.
- Be prepared to run, jump, climb, react quickly, and when authorized: fire a weapon, employ impact or aerosol (OC) tools, and perform CPR or other life‑saving techniques.
- Balance office systems with front‑line presence and readiness.
- Competitive compensation with full benefits and performance recognition.
- A mission that matters—we protect people and assets while building a best‑in‑class operations model.
- Autonomy and executive visibility to shape standard work, training rigor, and field excellence.
- A values‑driven culture built on Trusted People, Process, Protection.
Cardinal Point Homeland Security Group, Inc. is an Equal Opportunity Employer.