Clinic Operations Director

About the Role:

We are looking for a Clinic Operations Director to lead the performance and growth of our awesome clinic in Wilmington!

This role is responsible for building strong, accountable teams and creating an environment where both clients and staff can succeed. You will work closely with clinical leadership while owning the day-to-day operations that keep the clinic running smoothly and consistently.

You will be trusted to take ownership, solve problems as they come up, and follow through on what you commit to. The work is hands-on at times and requires a balance of supporting people, making decisions, and keeping operations moving forward.

Success in this role comes from staying engaged, communicating clearly, and continuing to improve both the team and the systems around you.

What You Will Own:

• Own the performance of assigned clinic(s) or region, including operational results, team stability, and overall experience for clients and families
• Build, lead, and support BCBAs, Behavior Technicians, and support staff to create a team that is consistent, reliable, and growing
• Oversee staffing and scheduling in a way that supports both client access and team sustainability
• Partner with clinical leadership to ensure services are delivered consistently and aligned with treatment plans
• Support admissions and onboarding so clients are able to start services without unnecessary delay
• Stay accountable to key performance indicators and take action when something is not working
• Oversee payroll processes and ensure accuracy in time and attendance practices
• Maintain a clinic environment that is organized, safe, and reflects the level of care we expect for clients
• Build relationships in the community to support long-term growth and referral partnerships
• Lead team conversations that are clear, direct, and grounded in expectations
• Operate in alignment with company policies, clinical standards, and regulatory requirements
  
  
  

What Success Looks Like:

• Clinics are staffed in a way that feels stable and sustainable
• Clients are starting services in a timely way and receiving consistent care
• Teams feel supported, know what is expected, and are improving over time
• Operational and financial goals are being met without sacrificing quality
• The clinic environment reflects ownership, organization, and care
  
  
  

This Role Is a Good Fit If You:

• Take ownership of outcomes and follow through without needing to be chased
• Care about your team while still holding clear expectations
• Step in to solve problems instead of waiting for direction
• Communicate directly and respectfully, even when conversations are difficult
• Stay steady when things change and keep moving forward
  
  
  

Qualifications:

Required:

• Minimum of three years of experience in ABA, healthcare operations, or a related field
• Demonstrated leadership experience managing teams, operations, or multiple locations
• Strong organizational, leadership, and communication skills
• Ability to manage multiple priorities and drive performance across locations
• Ability to communicate professionally with team members, families, and external partners
  
  
  

Preferred:

• Experience in multi-site operations or clinic-based environments
• Working knowledge of Applied Behavior Analysis (ABA) services and service delivery models
• Experience in admissions, scheduling, or operational growth initiatives
• Experience with CRM, EHR, or scheduling systems (e.g., HubSpot, CentralReach)
• Experience managing budgets, forecasting, or financial performance
  
  
  

Work Environment:

• Work is clinic-based
• Frequent interaction with clinical teams, clients, and families
• Travel between locations may be required
  
  
  

Location: Wilmington, NC

Environment: Clinic-based

Compensation and Benefits:

• Competitive salary with performance-based incentives tied to clinic and regional outcomes
• Paid Time Off and company-recognized holidays
• Health benefits for eligible employees, with employer contribution
• Ongoing development and growth opportunities
• Technology and tools provided to support the role