What are the responsibilities and job description for the Dispatcher position at CARDINAL HEATING & AIR CONDITIONING LP?
If you thrive in a fast-paced environment, love solving puzzles, and can keep calm when things get hectic, you might be exactly who we’re looking for. Join our team as a Dispatcher and help us deliver top-notch service to our customers every day!
This role is 100% on-site in Sussex, WI. Remote work unavailable. Training may require travel to Sun Prairie, WI
This opening will work Monday-Friday 7:00am-3:30pm.
BENEFITS
- Medical Insurance:
- Health: 50% of the premium is covered by Cardinal
- Dental: 50% of the premium is covered by Cardinal
- Life insurance: $10,000 is covered by Cardinal
- 401K with a 4% Company Match
- Uniform allowance
- Paid Continuing Education
- Paid Holidays and PTO
- Phone reimbursement OR company-provided phone
OUR CORE VALUES
- Teamwork: Support the growth & development of team members to achieve personal & professional success
- Forward Thinking: Continuously educating ourselves to exceed the industry standard
- Customer First: Going the extra mile to exceed expectations
- Do What's Right: Uphold the highest standards of honesty & integrity
- Committed to Excellence: Focused on results & value high performance
RESPONSIBILITIES
- Meet daily revenue and sold-hour goals prioritizing the most urgent and profitable calls
- Relay accurate information to technicians, ensuring proficient, quality customer experiences
- Manage the whereabouts and needs of every technician in the field
- Record the results of each service call and create report summaries for senior management
- Be professional and establish customer rapport, encouraging repeat business while promoting the brand
- Update customers throughout the day on the technician's progress
Qualifications
- 1 years of experience as a Dispatcher in a high call volume setting required
- 1 years of customer service experience required
- Experience with ServiceTitan preferred
- Experience with Probook AI is a plus
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Cardinal Heating & Air Conditioning is looking for YOU! Do you crave career advancement? Develop skills in our fun, fast-paced work environment. Our employees enjoy coming in every day and our commitment to customer satisfaction has made our business successful. Want to be a part of something bigger than just a job? Spend a little time learning about Cardinal by visiting our website at www.cardinalhvac.com
Cardinal Heating & Air Conditioning, Inc. is an equal-opportunity employer.pm.
Salary : $22 - $26