What are the responsibilities and job description for the Technology Support Specialist II position at Cardiff School District?
Overview
Under general direction, install, repair, and maintain a variety of computers, mobile devices, and peripheral equipment; perform duties relating to the maintenance and support of the network; provide training and technical assistance related to hardware and software to district employees; maintain a flexible and positive attitude. For a full job description, see our website: https://resources.finalsite.net/images/v1760654568/cardiffschoolscom/yjb5cprnlb5wsk49os6r/TechnologySupportSpecialistIIJobDescription.pdf
This position is 29.75 hours per week
M, TU, W, Th 8:15am-2:45pm
Fri: 8:15am-2:00pm
TYPICAL DUTIES: Install/upgrade operating systems and software applications, with an emphasis on Apple computers and devices Install/upgrade computer peripherals (printers/scanners/etc) Create purchase requisitions as needed (within technology budget) Move equipment to and from different locations Troubleshoot computer problems (hardware/software) Repair or arrange for the repair of computer hardware and peripheral equipment Collect and maintain an inventory of assets Install, update, and maintain server hardware, operating systems, and applications Manage network services (e.g., DNS, DHCP, Active Directory, Microsoft Entra, Google Workspace), user accounts, and file shares Perform data backup & restore procedures Troubleshoot network connectivity problems Document and communicate clearly Convey information in non-technical terms Listen and interpret user concerns and statements Develop user guides and other user assistance items Prioritize tasks efficiently Perform other duties as assigned
EMPLOYMENT STANDARDS: Knowledge of: Computer applications, operations, and peripheral equipment for multiple operating systems (macOS, iOS, iPadOS, Windows, Linux) Methods, tools, and procedures used in the installation, repair, and maintenance of computers and peripheral equipment, including servers Computer networks related to LAN (local area network) and WAN (wide area network) Methods and procedures for storing equipment, materials, and supplies Safety practices and precautions Correct English usage, spelling, grammar, and punctuation
Ability to: Install, configure, and operate computer software on multiple computer platforms Troubleshoot, investigate, and correct computer software or hardware malfunctions; perform routine hardware and software technical support Effectively use word processing programs, spreadsheets, and Internet browsers Demonstrate and explain a variety of computer hardware and software operations Coordinate and prioritize multiple tasks Establish and maintain cooperative and effective working relationships with others Communicate effectively both orally and in writing to non-technical staff Work effectively, both independently and as a member of a team Read, interpret, and apply rules, regulations, policies, and procedures
EDUCATION/EXPERIENCE: Any combination of education, training, and/or experience that demonstrates the ability to perform the required duties. A typical qualifying background would include completion of high school or equivalent, supplemented by vocational or college-level course work in computer technology and/or certification with an emphasis in technology (A , Network , Security ), plus four years of increasingly responsible technical experience. PHYSICAL DEMANDS: While performing the duties of this job, the employee is regularly required to hear and speak to exchange information and make presentations; see to perform assigned duties; sit or stand for extended periods of time; dexterity of hands and fingers to operate a computer keyboard and other office equipment; finger and grasp objects; kneel, bend at the waist, and reach overhead, above the shoulders and horizontally, to retrieve and store supplies; lift materials weighing up to 50 pounds. WORK EXPERIENCE: Noise and temperature variations from computer equipment and adjacent offices are moderate.
Job Type: Part-time
Pay: $39.25 - $50.08 per hour
Expected hours: 29.75 per week
Benefits:
- Employee assistance program
- Life insurance
- Paid time off
- Parental leave
- Retirement plan
Work Location: In person
Salary : $39 - $50