What are the responsibilities and job description for the Dining Reservationist position at Card Sound Golf Club?
Company Description Card Sound Golf Club is a private club located within Ocean Reef Club at the northern tip of Key Largo, Florida. The club features a classic 18-hole golf course originally designed in 1974 and thoughtfully renovated in 1999 to enhance playability while maintaining traditional charm. Set across a lush tropical landscape, the course is enjoyable for both experienced players and beginners. The Clubhouse is known for outstanding food, attentive service, and an intimate atmosphere that supports private entertaining, club social events, and both casual and formal dining. Membership is by invitation only, creating a refined and close-knit environment for members and team members alike.
Role Description The Dining Reservationist is a full-time, on-site role based at Card Sound Golf Club in Key Largo, FL. This position is responsible for managing dining reservations, answering incoming calls, and providing courteous, accurate information about dining options, hours, and special events. Day-to-day responsibilities include scheduling and confirming reservations, maintaining an organized reservation system, and coordinating with dining room and clubhouse staff to ensure seamless guest experiences. The role also handles guest inquiries, greets callers and visitors in a professional manner, and assists with updating guest preferences and special requests. This position supports the overall hospitality operation by promoting excellent service standards and maintaining clear communication with both members and team members.
Qualifications
Role Description The Dining Reservationist is a full-time, on-site role based at Card Sound Golf Club in Key Largo, FL. This position is responsible for managing dining reservations, answering incoming calls, and providing courteous, accurate information about dining options, hours, and special events. Day-to-day responsibilities include scheduling and confirming reservations, maintaining an organized reservation system, and coordinating with dining room and clubhouse staff to ensure seamless guest experiences. The role also handles guest inquiries, greets callers and visitors in a professional manner, and assists with updating guest preferences and special requests. This position supports the overall hospitality operation by promoting excellent service standards and maintaining clear communication with both members and team members.
Qualifications
- Candidates should possess strong phone etiquette and reservations management skills.
- Candidates should possess excellent customer service and communication skills.
- Candidates should possess experience with receptionist duties and front-of-house coordination.
- Candidates should possess basic computer skills and familiarity with reservation or POS systems.
- Previous experience in hospitality, dining, or private club environments is beneficial.
- Ability to work flexible hours, including evenings, weekends, and holidays as needed.
- High level of professionalism, reliability, and attention to detail.
- High school diploma or equivalent; additional training in hospitality or customer service is a plus.