What are the responsibilities and job description for the Merchant Services Specialist position at Card Network?
WE’RE HIRING: Merchant Services Specialist
Are you passionate about financial technology, payment solutions, and helping businesses grow? We’re looking for a Merchant Services Specialist to join our team
This position requires strong communication skills, a customer-first mindset, and knowledge of payment processing platforms and systems. The Specialist serves as the main point of contact for merchants, ensuring smooth ongoing account support and resolving technical issues related to payment processing, point-of-sale (POS) systems, online payment gateways, and merchant accounts.
Key Responsibilities:
- Completing various client maintenance requests (example: demographic changes, bank changes, account updates)
- Assisting with deposits/reconciling
- Monitor and assist with chargebacks and dispute resolutions
- Entry-level troubleshooting of issues related to POS systems, ecommerce payment gateways, terminal setups, and merchant accounts.
- Maintain detailed client records and service notes in CRM systems
- Handle incoming inquiries via phone, email, or chat and resolve issues promptly
- Provide support to merchants via phone, email regarding payment systems, terminals, integrations, and transaction issues.
- Monitor and resolve support tickets in a timely and efficient manner while maintaining high levels of customer satisfaction.
- Document common issues and solutions for internal knowledge bases.
- Educate merchants on best practices for using systems, fraud prevention, and maintaining secure transactions.
Qualifications:
- 1-3 years of experience in customer service
- 1–3 years of experience in merchant services, payment processing, or financial services (preferred)
- Strong understanding of credit card processing, POS systems, and e-commerce platforms (preferred)
- Excellent communication and interpersonal skills
- Problem-solving mindset with attention to detail
- Ability to work independently and manage multiple tasks efficiently
Compensation & Benefits:
- Competitive salary based on experience
- Health, dental, and vision insurance
- Paid time off and holidays