What are the responsibilities and job description for the Customer Service Representative position at CARCHEX?
Description:
CARCHEX, a leading seller of vehicle protection products for over 20 years, is looking for a Customer Service Representative to join our team. We are seeking a leader with a proven track record who can approach each day with a positive attitude and who thrives in a fast-paced atmosphere!
Why further your career with CARCHEX?
- Voted among the top "60 Best Companies to Sell For" nationally by Selling Power
- Twelve-time winner of "Best Place to Work" by The Baltimore Sun.
- Advancement Opportunities
- Comfortable and convenient workspace
What Will You Do?
Reporting to the Customer Service Director, this position is responsible for:
- Maintain a pleasant, patient and friendly demeanor with customers
- Ask questions to identify a customer’s reason for calling
- Confidently address customers concern and reasons for calling
- Assist customers with claims related questions
- Assist management in identifying trends to improve our customer experience
What's In It For You?
- Medical, dental and vision insurance with generous company contribution
- Company paid Life Insurance
- Voluntary Life, Long-Term, Short-Term, Critical Illness, Hospital Indemnity, Accident, Pet and Legal Insurance
- 401(K) with a competitive match
- Paid Time Off and Safe and Sick Leave
- Advancement opportunities
- Exposure to all facets of our exciting business
- Comfortable, convenient headquarters in the Hunt Valley Towne Centre (Hunt Valley, MD) with plenty of free parking, access to light rail, walking access to many shops, restaurants and gyms
Who Are You?
- Strong customer service skills
- Motivated, energetic, and driven person
- Demonstrate a passion for excellence when speaking with customers
- Ability and desire to strive in a team environment
- Ability to present oneself well over the phone
- Ability to persuade and influence others
- Basic computer skills needed
- Strong organizational skills
Compensation for Call Center Representative- Retention:
- $17 per hour base plus Monthly Performance Bonus ($50-60k Annual Combined)
Work Schedule: Monday – Friday, 9:00AM – 6:00PM (Full-Time)
Salary : $50,000 - $60,000
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