What are the responsibilities and job description for the Customer Service Representative position at Carboline?
Job Description
Summary:
Carboline is seeking a proactive, knowledgeable, and passionate Customer Service Representative to enhance our team's capabilities and drive exceptional customer experiences . This person will manage the entire order cycle from placement of the order through shipment and billing.
Minimum Requirements:
Carboline is a St. Louis-based coatings manufacturer with a global reach. The company, founded in 1947, produces high-quality performance coatings, linings, and fireproofing products in more than 20 manufacturing facilities around the world. Carboline has been ranked a top workplace, so culture and maintaining a safe and clean work environment is something we take very seriously.
Carboline is part of RPM International Inc., a $7.6 billion, multinational company with subsidiaries that are world leaders in specialty coatings, sealants, building materials and related services. From homes and workplaces to infrastructure and precious landmarks, RPM’s market-leading brands are trusted by consumers and professionals alike to help build a better world. If you want to be part of a growing global organization with opportunity for growth, we would like to meet you.
What We Offer:
We offer a team atmosphere that fosters cooperation and creativity; a management team committed to employee development and an environment where people are empowered to make decisions. Our career opportunities offer unlimited earnings potential, and our comprehensive benefits package is among the best in the industry which includes affordable benefits, a company match 401K plan and a retirement pension plan. Carboline is an Equal Opportunity Employer that values the strength diversity brings to the workplace. Individuals with Disabilities and Protected Veterans are encouraged to apply.
“In order to be the best, we must hire the best.”
Summary:
Carboline is seeking a proactive, knowledgeable, and passionate Customer Service Representative to enhance our team's capabilities and drive exceptional customer experiences . This person will manage the entire order cycle from placement of the order through shipment and billing.
Minimum Requirements:
- High School Degree or equivalent
- 4 years of Customer Service Experience
- This position requires minimal physical activity but does require computer usage for an extended period up to 8 hours in a day.
- No unusual environmental, lifting, or exertion requirements are associated with this position.
- Process customer orders accurately from multiple channels (sales reps, email, phone queue), ensuring correct pricing and discounts.
- Oversee the entire product journey, from manufacturing and scheduling to shipment and final delivery. Ensure product availability by prioritizing and negotiating with expeditors. Collaborate with CS Manager to initiate expediting and improve delivery schedules.
- Proactively monitor order status and communicate updates to customers and sales reps. Collaborate with production and expediting teams to ensure customer expectations are fulfilled.
- Propose and report inventory adjustments to the Supply Chain Manager.
- Adhere to all policies regarding stock and no-charge orders, special charges, quality, credit, freight recovery and commission structures.
- Facilitate all paperwork for any requested returns (RGA’s) or credit memos.
- Proficient in product usage, measurement systems, packaging, production processes, and computer reporting.
- Perform additional tasks and responsibilities as assigned by management.
- Demonstrates active commitment to the company's safety and quality initiatives.
Carboline is a St. Louis-based coatings manufacturer with a global reach. The company, founded in 1947, produces high-quality performance coatings, linings, and fireproofing products in more than 20 manufacturing facilities around the world. Carboline has been ranked a top workplace, so culture and maintaining a safe and clean work environment is something we take very seriously.
Carboline is part of RPM International Inc., a $7.6 billion, multinational company with subsidiaries that are world leaders in specialty coatings, sealants, building materials and related services. From homes and workplaces to infrastructure and precious landmarks, RPM’s market-leading brands are trusted by consumers and professionals alike to help build a better world. If you want to be part of a growing global organization with opportunity for growth, we would like to meet you.
What We Offer:
We offer a team atmosphere that fosters cooperation and creativity; a management team committed to employee development and an environment where people are empowered to make decisions. Our career opportunities offer unlimited earnings potential, and our comprehensive benefits package is among the best in the industry which includes affordable benefits, a company match 401K plan and a retirement pension plan. Carboline is an Equal Opportunity Employer that values the strength diversity brings to the workplace. Individuals with Disabilities and Protected Veterans are encouraged to apply.
“In order to be the best, we must hire the best.”