LTL Operations Representative

Caravan Supply Chain

Location: Chicago, IL (Downtown)

Caravan Supply Chain is seeking an experienced LTL Specialist to support and manage Less-Than-Truckload (LTL) freight operations. This role requires hands-on experience with LTL carriers, a strong understanding of tariff-based pricing and accessorial structures, and the ability to communicate effectively with both customers and carrier partners.

The ideal candidate is detail-oriented, proactive, and comfortable operating in a fast-paced transportation environment, balancing operational execution with high-touch customer service.

• Build, rate, and manage LTL shipments and multi-stop moves to optimize cost and service
• Communicate directly with customers to provide shipment updates, manage expectations, and resolve service issues
• Work closely with LTL carriers to schedule pickups, track freight, resolve delays, and manage claims or service failures
• Audit LTL freight bills to ensure accurate billing, correct classifications, accessorial charges, and tariff compliance
• Identify billing discrepancies and work with carriers to recover overcharges
• Understand and apply LTL tariff pricing, base rates, discounts, fuel surcharges, and accessorial fees
• Maintain accurate shipment data and documentation within the Transportation Management System (TMS) and internal tools
• Support customer on-site needs when required and represent Caravan Supply Chain professionally
• Collaborate with internal sales, operations, and management teams to improve service performance and cost efficiency
  

• 3–5 years of experience working directly with LTL carriers or within LTL brokerage / 3PL operations
• Strong understanding of LTL services, transit times, and pricing structures, including tariff-based pricing
• Experience building and managing LTL shipments from pickup through delivery
• Proven experience auditing freight bills and resolving billing disputes
• Strong computer skills, including proficiency with transportation systems, spreadsheets, and standard office software
• Excellent verbal and written communication skills
• Ability to multitask, prioritize, and perform effectively in a fast-paced transportation environment
  

• Experience working in a 3PL or non-asset-based logistics environment
• Familiarity with NMFC classifications, accessorial charges, and carrier contracts
• Customer-facing experience, including on-site operational support
• Strong problem-solving skills and attention to detail
  

• Transportation-driven culture emphasizing accountability, responsiveness, and teamwork
• Fast-moving, results-oriented environment with direct exposure to customers and carrier partners
  

• Opportunity to join a growing, solutions-focused logistics organization
• Direct impact on customer satisfaction and cost optimization
• Collaborative team environment with room for growth and professional development
  

• Paid Time Off (PTO) plus company holidays
• Comprehensive medical, dental, and vision coverage
• Company-paid short-term disability, life, and AD&D insurance
• Company-paid maternity and paternity leave
• 401(k) retirement plan