What are the responsibilities and job description for the Customer Service Representative position at Caraustar Industrial & Consumer Products Group, Inc.?
Greif offers a great working environment and the opportunity to make an immediate impact at a company where your ideas are always welcome. Job Requisition #: 032468 Customer Service Representative (Open) Job Description: Founded in 1877, Greif is a global leader in performance packaging located in 40 countries. The company delivers trusted, innovative, and tailored solutions that support some of the world’s most demanding and fastest-growing industries. With a commitment to legendary customer service, operational excellence, and global sustainability, Greif packages life’s essentials – and creates lasting value for its colleagues, customers, and other stakeholders. OUR VISION: Being the best customer service company in the world. OUR PURPOSE: Create packaging solutions for life’s essentials. ROLE OVERVIEW: Onsite Monday - Friday, 7:00 AM - 4:00 PM Responds to customer inquiries via telephone or email to provide problem resolution in accordance with the Organization's service standards. Works mostly independently. Second-level escalation of customer problems and needs, which most likely require deviation from standard screens, scripts, and procedures. May also be assigned to more complex and/or important products, services, and promotions. Key Responsibilities Interacts with customers via telephone, email, online chat, or in person to provide top level support and advance information on products or services. Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments. Communicates pricing, shipping dates and appropriate order information to customer to ensure order fulfillment and satisfaction. Contacts customers to respond to advanced inquiries or to notify them of claim investigation results or any planned adjustments. Collects and enters orders for new or additional products or services. Supports inside and outside sales. Updates and maintains files, including data entry. Fields second level escalated and advanced customer problems and needs; when the issue is beyond the coordinator’s knowledge, forwards to the assigned specialist or other appropriate colleagues. Trains new Customer Service Coordinators. Performs other duties as assigned. Education and Experience Typically possesses a high school diploma and 4-5 years of experience. Knowledge and Skills Exceptional skills in verbal and written communications. In-depth knowledge of product. Proficient computer skills with the ability to learn new software. Solid knowledge of basic office equipment (i.e. copiers, fax machines, calculators, etc.). Excellent organization and data entry skills. Good attention to detail. Self-starter that can work with minimal supervision. #LI-MK1 Compensation Range: The pay range for this position is $23.80 - $40.53. Typically, a competitive wage for new hires will fall between $23.80 to $25.00. Offers for this position may vary based on market data and other factors such as job-related knowledge, skills, experience, and geographic location. The position may also be eligible for a short-term incentive. Benefits Statement: Greif offers a comprehensive benefits package, including medical, dental, paid time off, and other competitive benefits which are available for eligible colleagues effective day one. Protect Yourself From Scams: We value the integrity of our recruitment process and prioritize the well-being of our candidates. While you may find Greif job postings on various platforms, all legitimate opportunities can be verified on our official Careers page at www.greif.com. All communication from Greif regarding job opportunities will also come from an @greif.com email address. If you have concerns about the legitimacy of a job posting, receive an unsolicited job offer or suspect fraudulent activity, please contact us for verification via this link Contact Us - Greif. EEO Statement: https://www.greif.com/wp-content/uploads/2023/04/HR-101-Equal-Employment-Opportunity-Policy-English.pdf We offer a competitive salary, excellent benefits and opportunity for growth. Greif is an equal opportunity employer. We will not discriminate against any applicant or employee on the basis of sex, race, religion, age, national origin, color, disability, veteran status or any other any other legally protected characteristic. For more information read Greif’s Equal Opportunity Policy. Founded in 1877, Greif is a global leader in performance packaging located in 40 countries. The company delivers trusted, innovative, and tailored solutions that support some of the world’s most demanding and fastest-growing industries. With a commitment to legendary customer service, operational excellence, and global sustainability, Greif packages life’s essentials – and creates lasting value for its colleagues, customers, and other stakeholders.
Salary : $24 - $41