Service Advisor

Job Title: Service Advisor

Location: Webster, TX

Reports To: General Manager 

FLSA Status: Hourly – Non-Exempt

About Car Spa:

Car Spa has been synonymous with high-end cleaning and detailing services tailored to meet our customers' needs. Our location is meticulously designed to exceed expectations, setting the standard for excellence in automotive care.

Over the past two decades, Car Spa has experienced remarkable growth, expanding to encompass 15 locations across four states. Despite our expansion, our commitment to providing an unforgettable experience to each and every customer remains unwavering.

At Car Spa, we take pride in ensuring that every vehicle leaves our facilities not only clean and shiny but also with the satisfaction of receiving top-tier service. Our dedication to excellence has solidified Car Spa as a trusted name in the automotive care industry.

Essential Duties and Responsibilities:

• Successfully complete Car Spa’s Service Advisor Certification Program, demonstrating comprehensive knowledge and proficiency.
• Execute the 7-step customer interaction model with precision and enthusiasm, prioritizing customer satisfaction and exceeding sales goals.
• Conduct efficient processing of customer transactions using various payment methods at the entrance to the tunnel.
• Proficiently operate Point-of-Sale System and Tunnel Control System, ensuring seamless service delivery.
• Safeguard vehicle accessory items susceptible to damage in the car wash tunnel, demonstrating meticulous attention to detail.
• Address customer inquiries regarding Car Spa's comprehensive range of services with clarity and professionalism.
• Maintain versatility by undergoing cross-training to perform all vehicle services, including car wash and express detail services.
• Fulfill additional responsibilities as delegated by management, exhibiting flexibility and a proactive approach.

Working Conditions:

• Embrace working outdoors in diverse weather conditions, demonstrating resilience and adaptability.
• Prioritize safety in a dynamic environment with constant traffic movement, remaining vigilant and agile.
• Demonstrate physical agility by accessing all areas of vehicles, necessitating bending, reaching, stooping, and stretching.
• Enjoy commission based bonus in addition to your hourly pay!

Qualifications:

Mandatory:

• Previous experience in delivering exceptional customer service, showcasing strong interpersonal skills.
• Proficient communication abilities, enabling effective interaction with customers and team members.

Preferred:

• Proven track record in sales, leveraging persuasive communication to drive revenue growth.
• Prior exposure to the automotive or car wash industry, facilitating a seamless transition into the role.
• Familiarity with automotive services, enhancing understanding and efficiency in service delivery.

Next Possible Position(s):

• Car Wash Assistant Manager

Join our dynamic team at Car Spa and become part of a legacy built on excellence, passion, and a commitment to exceeding customer expectations!

Car Spa, Inc. is an equal opportunity employer.