What are the responsibilities and job description for the Dealership Parts and Service Director position at Car Guys Inc.?
Automotive Parts & Service Director – Temecula, California
A high‑performance dealership, a thriving market, and a Fixed Ops department ready for a leader who can take it to the next level.
This role is built for a strategic, disciplined, and people‑driven Parts & Service Director who knows how to run a profitable, customer‑focused operation. The dealership in Temecula, CA is looking for a proven leader who can elevate processes, develop teams, and drive results across both Parts and Service with confidence and clarity.
What You’ll Lead
- Full operational oversight of the Parts and Service departments, ensuring efficiency, profitability, and exceptional customer experience
- Leadership of advisors, technicians, parts staff, dispatch, and support teams with clear expectations and accountability
- Development and execution of strategies to improve CSI, technician efficiency, ELR, parts gross, and overall Fixed Ops performance
- Collaboration with Sales, Accounting, and Ownership to maintain seamless inter‑department operations
- Oversight of warranty administration, OEM compliance, safety standards, and internal controls
- Recruitment, training, coaching, and performance management across all Fixed Ops roles
- Implementation of process improvements that enhance workflow, communication, and profitability
- Monitoring of KPIs, forecasting, budgeting, and reporting to ensure consistent growth
What Makes You a Strong Fit
- Proven success as a Parts & Service Director, Fixed Operations Director, or Service Manager in a dealership environment
- Strong leadership presence with the ability to motivate, coach, and hold teams accountable
- Deep understanding of dealership service and parts operations, KPIs, and workflow optimization
- Excellent communication and customer‑handling skills, especially in high‑pressure situations
- Experience with dealership DMS systems such as CDK, Reynolds, Dealertrack, or similar
- A mindset focused on operational excellence, customer satisfaction, and continuous improvement
- Ability to balance strategic planning with hands‑on leadership
What This Role Offers
- A respected dealership with strong ownership support and a loyal customer base
- Competitive compensation aligned with experienced Fixed Ops leaders
- A stable environment with the resources needed to run a high‑performing department
- Opportunities for professional growth and long‑term advancement
- A leadership seat where your decisions directly impact the dealership’s success
You are applying through CarGuys Inc., North America’s #1 automotive recruiting firm. Your application is 100% confidential and will be reviewed by our recruiting team before being presented to the hiring manager. Your information is never shared without your approval.
Parts & Service Director, Fixed Operations Director, Service Manager, Parts Manager, Dealership Fixed Ops, Technician Management, Warranty Administration, Customer Satisfaction Automotive, CDK, Reynolds, Dealertrack, California Automotive Careers, Temecula California Jobs