What are the responsibilities and job description for the Automotive Service Advisor position at Car Clinic?
Overview
Join our dynamic automotive team as a Service Advisor, where your enthusiasm and mechanical knowledge will drive exceptional customer experiences. In this vital role, you will serve as the primary point of contact for vehicle owners, guiding them through the repair and maintenance process with confidence and clarity. Your energetic approach will help build lasting relationships, ensuring customers feel valued and informed every step of the way. This position offers an exciting opportunity to combine your passion for automotive repair with outstanding customer service, all while contributing to a fast-paced, team-oriented environment.
Responsibilities
- Greet customers warmly and listen attentively to understand their vehicle concerns and service needs
- Explain repair procedures and recommend additional services using auto estimating software and sales techniques
- Write detailed service orders, accurately estimating costs and timeframes for repairs such as oil changes, brake repairs, suspension work, tire services, transmissions, and collision repairs
- Coordinate with technicians to prioritize repairs and ensure timely completion of services
- sell appropriate maintenance services like shocks & struts, air brakes, or wheel alignments to enhance vehicle performance and safety
- Communicate clearly with clients regarding vehicle diagnostics, repair progress, and final invoices while maintaining excellent client communication skills
- Manage cash handling processes accurately and maintain detailed records of all transactions
Qualifications
- Proven experience as a Service Advisor or in a similar auto service management role within a dealership or independent shop
- Strong mechanical knowledge with hands-on experience in automotive diagnostics, repair procedures, and vehicle maintenance
- Familiarity with estimating software and computer-aided vehicle damage estimating tools
- Excellent customer service skills with the ability to explain technical information clearly and professionally
- Experience in auto estimating, service writing, sales, and upselling techniques
- Knowledge of automotive repair specialties including collision repair, transmissions, oil changes, tire service, shocks & struts, brake repair, suspension systems, air brakes, and oil changes
- Valid driver’s license with a clean driving record
- Ability to handle cash transactions accurately and efficiently
Join us if you’re passionate about cars and dedicated to delivering top-tier service! This role is perfect for someone eager to leverage their automotive expertise in a lively environment that values proactive communication and customer satisfaction. We look forward to welcoming motivated individuals ready to accelerate their career in automotive service!
Pay: $42,589.21 - $73,246.08 per year
Benefits:
- Employee discount
- Paid time off
Work Location: In person
Salary : $42,589 - $73,246