What are the responsibilities and job description for the Head of Revenue Operations position at CAQH?
Position Summary
The Head of Revenue Operations is a senior leadership role reporting responsible for driving operational excellence across commercial operations and customer and provider implementations. This leader will design and scale the end‑to‑end lead‑to‑cash ecosystem—supporting CRM management, presale motion, deal execution, implementations, and ongoing customer lifecycle performance.
Partnering closely with Sales, Customer Success, Marketing and Commercial leadership, this role translates growth strategy into repeatable processes, data-driven insights, and disciplined execution that enables sustainable revenue growth across the customer portfolio.
The Head of Revenue Operations is a full-time, remote, exempt position and reports to the Chief Commercial Officer.
Specific Responsibilities
Revenue Operations & Execution:
CAQH is the trusted data connector at the core of healthcare. For more than 25 years, we have powered the industry with the largest and most complete healthcare data foundation in the U.S., including more than 4.8 million provider data records sourced directly from providers and member data representing 75% of covered lives supplied by health plans. By improving how essential information flows across the system, CAQH helps healthcare operate more efficiently, accurately, and with greater confidence.
What You Get
At CAQH, you will do meaningful work at the intersection of healthcare, data, and technology, helping solve complex problems that make the healthcare system work better. You will collaborate with experienced professionals who care deeply about accuracy, trust, and meaningful impact in a fully remote environment.
CAQH offers competitive compensation and a comprehensive benefits package for full-time employees, including medical, dental, and vision coverage, a 401(k) with company contributions and matching, paid parental leave, tuition assistance, and generous paid time off. We are committed to investing in our people and supporting professional growth over time.
Equal Opportunity Employer
CAQH is proud to be an equal opportunity employer and is committed to fostering a workplace where all individuals are valued, respected, and empowered.
Employment decisions at CAQH are made without regard to race, color, religion, sex, national origin or ancestry, age, marital status, disability, protected veteran status, personal appearance, sexual orientation, gender identity or expression, familial status, family responsibilities, matriculation, political affiliation, genetic information, source of income, place of residence, or any other characteristic protected by law. CAQH does not tolerate unlawful discrimination or harassment of any kind.
Applicants have rights under the Family and Medical Leave Act (FMLA), Equal Employment Opportunity (EEO), and the Employee Polygraph Protection Act (EPPA). If you need a reasonable accommodation to apply for a posted position, please contact the CAQH People & Culture team at Careers@caqh.org or 202-517-0436.
The Pay Range For This Role Is
250,000 - 325,000 USD per year(Remote (United States))
The Head of Revenue Operations is a senior leadership role reporting responsible for driving operational excellence across commercial operations and customer and provider implementations. This leader will design and scale the end‑to‑end lead‑to‑cash ecosystem—supporting CRM management, presale motion, deal execution, implementations, and ongoing customer lifecycle performance.
Partnering closely with Sales, Customer Success, Marketing and Commercial leadership, this role translates growth strategy into repeatable processes, data-driven insights, and disciplined execution that enables sustainable revenue growth across the customer portfolio.
The Head of Revenue Operations is a full-time, remote, exempt position and reports to the Chief Commercial Officer.
Specific Responsibilities
Revenue Operations & Execution:
- Operationalize revenue growth strategies by building scalable processes, performance monitoring, proactive intervention, and risk escalation mechanisms across the customer lifecycle.
- Lead revenue planning, modeling, forecasting, and monitoring, ensuring accurate visibility into pipeline health, conversions, and growth performance across renewal, upsell and net new.
- Establish rules of engagement, standard work and supporting process impacting Commercial team.
- Reconcile commercial budget management and commissions with Finance.
- Develop and maintain executive-level KPIs and dashboards, providing insights and recommendations to executive leadership.
- Oversee CRM, including the technical resources responsible for CRM management, Salesforce.com, HubSpot, and other related sales enablement tools.
- Ensure CRM data integrity, governance, and continuous improvement to enable predictable, high-quality commercial execution.
- Optimize sales enablement tooling, training, and workflows to improve productivity, scalability, and consistency across the commercial organization. Accountable for tool rationalization and maximizing ROI.
- Oversee the development and monitor metrics dashboard to assess the effectiveness of commercial operations and drive initiatives to improve team efficiency.
- Oversee implementation operations, improving forecasting accuracy and tracking from contract close through delivery. Revenue recognition depends on delivery.
- Partner with Commercial and Legal teams to refine contract structures and incentives that drive on-time implementations.
- Redesign implementation processes to establish quicker delivery times, set measurable benchmarks, and improve time-to-value for customers.
- Build and continuously evolve best-practice frameworks (deal economics, pricing mechanics, renewal yields) that scale with organizational growth.
- Drive automation, tooling enhancements, and systems integration to reduce manual work, improve accuracy, and support growth at scale.
- Own vendor strategy for revenue operations technologies, ensuring performance, value, and budget alignment
- Build, mentor, and lead a high-performing revenue operations team with a strong growth mindset and culture of accountability and high-performance.
- Develop talent through coaching, mentorship, professional development, and succession planning.
- Foster strong cross-functional alignment and collaboration with broader organization.
- 12 years of progressive experience in revenue or commercial operations with demonstrated leadership at scale.
- Confident, customer‑centric professional presence, translating complex operational topics into clear, credible conversations with clients.
- Experience working with health plan customers or other highly complex enterprise stakeholders, regulatory considerations, multifaceted buying groups and long-term delivery lifecycles.
- Deep expertise in CRM platforms (e.g. Salesforce, HubSpot), sales enablement tooling, and data-driven performance management.
- Proven ability to design and operationalize end‑to‑end revenue and implementation processes that improve predictability and accelerate growth.
- Demonstrated excellence in budgeting and financial knowledge including revenue modeling, forecasting, pipeline analysis, and performance measurement. Extraordinary ability to translate data into executive insights and decisions.
- Demonstrated success leveraging technology and automation to drive operational efficiency and scale.
- Growth mindset—a continuous learner who embraces change, seeks feedback, experiments thoughtfully, and consistently looks for better ways to scale impact.
- Confident, collaborative people leader with experience building high-performing teams and partnering cross-functionally.
- Bachelor’s degree preferred (business, healthcare, administration or technology preferred)
CAQH is the trusted data connector at the core of healthcare. For more than 25 years, we have powered the industry with the largest and most complete healthcare data foundation in the U.S., including more than 4.8 million provider data records sourced directly from providers and member data representing 75% of covered lives supplied by health plans. By improving how essential information flows across the system, CAQH helps healthcare operate more efficiently, accurately, and with greater confidence.
What You Get
At CAQH, you will do meaningful work at the intersection of healthcare, data, and technology, helping solve complex problems that make the healthcare system work better. You will collaborate with experienced professionals who care deeply about accuracy, trust, and meaningful impact in a fully remote environment.
CAQH offers competitive compensation and a comprehensive benefits package for full-time employees, including medical, dental, and vision coverage, a 401(k) with company contributions and matching, paid parental leave, tuition assistance, and generous paid time off. We are committed to investing in our people and supporting professional growth over time.
Equal Opportunity Employer
CAQH is proud to be an equal opportunity employer and is committed to fostering a workplace where all individuals are valued, respected, and empowered.
Employment decisions at CAQH are made without regard to race, color, religion, sex, national origin or ancestry, age, marital status, disability, protected veteran status, personal appearance, sexual orientation, gender identity or expression, familial status, family responsibilities, matriculation, political affiliation, genetic information, source of income, place of residence, or any other characteristic protected by law. CAQH does not tolerate unlawful discrimination or harassment of any kind.
Applicants have rights under the Family and Medical Leave Act (FMLA), Equal Employment Opportunity (EEO), and the Employee Polygraph Protection Act (EPPA). If you need a reasonable accommodation to apply for a posted position, please contact the CAQH People & Culture team at Careers@caqh.org or 202-517-0436.
The Pay Range For This Role Is
250,000 - 325,000 USD per year(Remote (United States))