What are the responsibilities and job description for the Customer Service Liaison position at Captura Hall?
Company Description
About Us
At Captura Hall, we are dedicated to providing innovative client engagement and strategic account management services that deliver results. Our mission is to connect brands with their target markets through insightful analysis, tailored strategies, and unmatched client support. We are a fast-growing firm committed to empowering our team and creating long-term value for our clients.
Job Description
Job Description
We are currently seeking a detail-oriented and empathetic Customer Service Liaison to join our Tampa, FL office. This role is central to ensuring smooth communication between clients, internal teams, and external partners. The ideal candidate will be a proactive problem-solver who can manage inquiries, resolve issues efficiently, and maintain a positive customer experience throughout.
Responsibilities
Qualifications
Benefits
About Us
At Captura Hall, we are dedicated to providing innovative client engagement and strategic account management services that deliver results. Our mission is to connect brands with their target markets through insightful analysis, tailored strategies, and unmatched client support. We are a fast-growing firm committed to empowering our team and creating long-term value for our clients.
Job Description
Job Description
We are currently seeking a detail-oriented and empathetic Customer Service Liaison to join our Tampa, FL office. This role is central to ensuring smooth communication between clients, internal teams, and external partners. The ideal candidate will be a proactive problem-solver who can manage inquiries, resolve issues efficiently, and maintain a positive customer experience throughout.
Responsibilities
- Serve as the primary point of contact for client communications and service requests
- Maintain accurate records of client interactions and follow-ups
- Coordinate with internal departments to ensure timely issue resolution
- Monitor service quality and escalate concerns when necessary
- Provide product/service information in a clear and professional manner
- Identify opportunities to improve customer satisfaction and processes
- Support onboarding processes for new clients
Qualifications
- High school diploma or equivalent; associate’s or bachelor’s degree preferred
- 1–3 years of customer service, client support, or liaison experience
- Excellent verbal and written communication skills
- Strong organizational and time-management abilities
- Problem-solving mindset with attention to detail
- Proficiency in Microsoft Office Suite and customer management tools
Benefits
- Competitive salary.
- Clear paths for professional growth and career advancement
- Ongoing training and mentorship from experienced professionals
- Supportive and dynamic team environment
- Paid time off and holidays
- Health, dental, and vision insurance options
- 401(k) plan with company match