IT Help Desk Associate

Overview

WHO are we looking for?

CAPTRUST is seeking an IT Help Desk Associate to provide foundational technical support for the firm’s technology needs, serving over 2,000 employees under the guidance of senior team members. This role is designed to develop technical proficiency through the execution of established procedures and hands-on experience with enterprise IT infrastructure. The Associate will support day-to-day operations by responding to user requests, assisting with hardware deployment, and maintaining accurate and up-to-date documentation of technology assets and support activities

Responsibilities

• Provide support to end users on a variety of issues
• Respond to, identify, research, and resolve telephone calls, email, and personnel requests for technical support; first-call resolution
• Audio-Visual support for large group meetings that include web conferencing, video streaming
• Hardware/Software, Printers, Laptops, Desktops, Tablets, Mobile Devices, and Remote Access support
• Windows 10 and windows 11, DHCP, DNS, Active Directory Management
• Work on special projects delegated by IT Manager and Team Leaders
• Ability to be on-call rotation for off-hours support as required
• Other duties as assigned

Qualifications

Minimum Qualifications:

• Must possess at least one year of relevant experience
• Associate degree in a related area or equivalent technical training/experience required
• Professional experience with current Windows OS required  

Desired Qualifications/Skills:

• CompTIA A or equivalent would be an asset
• Professional experience with Microsoft Office 365 (SharePoint, Dynamics 365, Teams)
• Experience with Apple OS, Android and hardware preferred
• Experience with VoIP and mobile technologies preferred
• Demonstrated knowledge and understanding of Federal and State employment law; experience with self-insured benefits plans is a plus
• Ability to handle highly confidential information and manage information with integrity
• Strong proficiency in Microsoft Office (PowerPoint, Excel, Word; etc.) and payroll and accounting systems
• Ability to manage a high demand workload and pace
• Ability to lift to 35 pounds, including file boxes, computers, and printers 

WHAT can you expect from your career at CAPTRUST?

Our colleagues, like our clients, tend to stay with CAPTRUST for years. There’s a reason for it; it’s a great culture in which to work and grow. We all work together, each of us motivating those around us with our commitment to high standards. At CAPTRUST, expect a fully stocked break room, fun employee events, and a quality team surrounding you with opportunities for personal growth.

Our Employee Benefits Package shows how much we value our team. Some benefits include:

• Company discretionary bonus.
• Health, dental, and vision coverage, employer 401(k) plan and company match, health savings accounts, flexible spending accounts, and voluntary supplemental plans subject to plan terms.
• Company-paid benefits such as life insurance, short-term disability, and long-term disability, subject to applicable waiting periods.
• Paid time off (PTO) or Paid Sick Leave (PSL)

WHERE will you be working?

4208 Six Forks Rd #1700 | Raleigh, NC 27609

Due to the nature of the role, this is not a remote or work from home position. #LI-Onsite

HOW do we build a world class organization one brick at a time?

We make it a priority to hire those who have a commitment to service, a real interest in other people, and a passion to continuously improve. Simply put: the difference at CAPTRUST is the quality of our people and depth of our bench. If you are ready to make your mark, we want to talk to you.

Are you the next brick?

To get it done the CAPTRUST Way, an individual should exhibit the following characteristics:

• Ability to build successful, collaborative, and trusting relationships
• Instinctive aptitude for consistently creating accurate, concise, respectful, and easy-to-understand verbal and written communications conveying complex information
• A strong sense of urgency about getting work done and solving problems to achieve results that benefit our clients and colleagues, even when faced with challenges
• Inherent desire to give back to our communities and enrich the lives of those around us
• An other-centered mindset
• Integrity through maintaining objectivity

EEO/Diversity Statement:

At CAPTRUST, we are committed to building and maintaining a diverse workforce and inclusive work environment where ALL colleagues feel authentically seen, respected, and supported.

It is our intent to maintain a work environment that is free of harassment, discrimination, or retaliation because of sex (including pregnancy, childbirth, or other related medical conditions), gender, race (including hair texture or hairstyles associated with race), religion, color, national origin, ancestry, physical or mental disability, genetic information, age, sexual orientation, gender identity, gender expression, protected veteran status, uniformed service, or any other status protected by federal, state, or local laws. #associate

This position will remain open until filled.