Employee Accounts Relationship Manager

WHO are we looking for?

CAPTRUST is seeking an Employee Accounts Relationship Manager who will work with other CAPTRUST associates at all levels and across all business lines. The Employee Account Specialist uses specialized knowledge and skills, obtained through experience and/or formal training, to assist CAPTRUST associates and household members with opening and maintaining investment accounts and providing excellent client service to these associates. The successful candidate will serve as a guide to CAPTRUST associates and household members by navigating the employee account process, open, and servicing accounts, and provide ongoing advice as requested as to appropriate account types and CAPTRUST model allocations.

The Employee Account Relationship Manager manages all aspects of the employee account process from education and onboarding to service and maintenance.

Job Responsibilities:

• Build relationships with CAPTRUST associates in all branch locations and at all levels of the firm by delivering exceptional proactive service
• Service existing employee account relationships (including calling, meeting, corresponding, and addressing requests as well as completing paperwork, processing money and asset movements, and trade flow requests) with the highest level of service and prompt follow-up with the client
• Prepares and provides documentation and materials required for employee account activity
• Represent Wealth Client Service through the firm as the subject matter expert on employee accounts serves as the primary contact in this area.
• Share expertise on obstacles and proposes solutions in discussions within and outside function and with leadership
• Lead peers within functional area by demonstrating the ability to be a technical expert and resource
• Onboard new employee accounts through correspondence, reports, new account paperwork, and advisory agreements; travel may be required to recently acquired locations to assist in onboarding process
• Partner with associates, leadership, and internal business partners to determine best methods to resolve issues and ensure client satisfaction in a courteous and professional manner while upholding our CAPTRUST culture
• Organize and maintain employee account records in accordance with CAPTRUST, industry, and regulatory compliance standards
• Performs other duties and special projects as required, including firm-wide initiatives

Minimum Qualifications:

• FINRA Series 65 or 66 exam, or other qualification(s) allowing for IAR registration, or ability to obtain within 90 days.
• Advanced proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint) and PDF Editor.

Desired Qualifications/Skills:

• 5 years of experience working in a Client Service role in the brokerage, investment advisory or financial services environment.
• Proven experience in participation with mentoring peers, for example, departmental help line, leading and contributing to discussions in departmental meetings/goals/projects, and/or becoming involved in the department
• Excellent communication skills, the ability to communicate effectively with a diverse audience

WHAT can you expect from your career at CAPTRUST?

Our colleagues, like our clients, tend to stay with CAPTRUST for years. There’s a reason for it; it’s a great place to work and grow. We all work together, each of us motivating those around us with our commitment to high standards. At CAPTRUST, expect a fully stocked break room, fun employee events, and a quality team surrounding you with opportunities for personal growth.

Our Employee Benefits Package shows how much we value our team. Some benefits include:

• Employee ownership opportunities
• Brick Bonus success sharing program
• Comprehensive health coverage Virgin Pulse wellness platform
• 401(k) program with a 5% employer match financial planning for colleagues

WHERE will you be working?

Any CAPTRUST office location.

HOW do we build a world class organization one brick at a time?

We make it a priority to hire those who have a commitment to service, a real interest in other people, and a burning need to improve continuously. Simply put: the difference at CAPTRUST is the quality of our people and the depth of our bench. If you are ready to make your mark, we want to talk to you.

Are you the next brick?

To get it done the CAPTRUST Way, an individual should exhibit the following characteristics:

• Ability to build successful, collaborative, and trusting relationships
• Instinctive aptitude for consistently creating accurate, concise, respectful, and easy-to-understand verbal and written communications conveying complex information
• A strong sense of urgency about getting work done and solving problems to achieve results that benefit our clients and colleagues, even when faced with challenges
• Inherent desire to give back to our communities and enrich the lives of those around us
• An other-centered mindset
• Integrity through maintaining objectivity

EEO/Diversity Statement:

At CAPTRUST, we are committed to building and maintaining a diverse workforce and inclusive work environment where ALL colleagues feel authentically seen, respected, and supported.

CAPTRUST is committed to providing employment opportunities without regard to race, color, age, sex, sexual orientation, familial status, religious creed, national origin, ancestry, medical condition, marital status and registered domestic partner status, citizenship status, military and veteran status, disability, protected medical condition, genetic information, or any other status protected by law. CAPTRUST makes all employment decisions without regard to these protected statuses and does not tolerate harassment or discrimination.