What are the responsibilities and job description for the Senior Professional Services Consultant position at CaptivateIQ?
CaptivateIQ is transforming the way companies plan, manage, and optimize sales performance. We started by revolutionizing incentive compensation management, and now we're expanding our platform to solve broader sales planning challenges. Recognized by industry analysts like Forrester and G2 and backed by top-tier investors, including Sequoia, ICONIQ, Accel, and Sapphire Ventures, we empower high-growth companies like Netflix, Figma, and Stripe with the flexibility and insights needed to drive revenue performance.
Join a talented, fast-growing team committed to solving some of the most complex and impactful problems in sales performance management.
About the Role
We are searching for a Senior Professional Services Consultant to join our Customer Experience team in Australia. Our mission is to provide expert implementation design, training, and professional services that ensure our customers maximize the value of CaptivateIQ.
This role requires a unique blend of deep technical incentive compensation expertise, project management discipline, and customer-facing consulting skills. You will be instrumental in leveraging cutting-edge data modeling technology and setting the standard for best-in-class professional services across our customer base.
Job Location
The candidate selected for this opportunity must reside near one of the following locations:
Remote
- Australia
\n- Work closely with customers and other members of the Customer Experience team to deliver best-in-class professional services to our customers
- Lead, manage and complete implementation and other customer projects
- Become an expert in using CaptivateIQ
- Expand your understanding of sales commission structures and design best-practice calculation configurations within CaptivateIQ
- Understand customer plan requirements and design system configurations maximizing modeling efficiency and repeatability
- Configure and test implementations based on customers’ unique needs
- Confidence and experience to step into any technical situation to support customer or consultant teams and provide best-in-class recommendations
- Highly skilled at prioritization for self and others' expectation management, and practicing project management methodology
- Ability to scope new implementation or post-implementation services and support negotiations.
- Leads customer onboarding to CX or new engagement post go live. Ensure successful handover between the different cross-functional teams and the consultant teams assigned to the project.
- Proactively defines, adopts, and follows team and company best practices and processes at all
- 6 years of work experience, with complex sales compensation plans and modeling approaches
- Top-notch experience developing and maintaining calculations for large data sets using spreadsheets, databases, or data visualization and modeling tools
- Highly organized, analytical and detail-oriented
- Friendly and obsessively customer-focused and service-oriented
- Ability to work independently in a fast-paced, deadline-oriented environment
- Experience directly working with customers (external or internal)
- Experience with CaptivateIQ sales compensation software, or experience with a competitor’s software: SAP Callidus Cloud, Xactly Incent, Varicent
- Experience implementing cloud software Strong project management skills
- Proficiency with popular CRMs (e.g. Salesforce), ERPs (e.g. Netsuite), or subscription management systems (e.g. Zuora)Past experience in any of the following capacities: financial operations, financial planning, accounting, system implementation, sales engineer, solutions architect, customer success, technology consulting, business analysis
- Only emails from @captivateiq.com should be trusted.
- Attempt to correspond with a candidate using a free web-based account, such as an email address that ends in @gmail.com, @yahoo.com, @hotmail.com, etc.
- Make an offer of employment without conducting multiple rounds of interviews face-to-face using secure video-conferencing technology.
- Ask candidates to cash checks to buy equipment on behalf of CaptivateIQ.
- Ask candidates to make a payment in order to be considered for a position.
- Make early requests for candidates' personal information such as date of birth, passport details, credit card numbers, bank details and social security number, etc.
- Please note that we’ll only ask for more sensitive personal information in connection with background checks after an offer is made.