Manager of Infrastructure Operations

Come be a part of our mission and make a meaningful and positive impact with the industry leading provider of language services for the Deaf and hard-of-hearing!

Full time Benefits

• Paid Vacation Time and Paid Sick Time and Paid Holidays
• 401k 6% match with immediate vesting
• Nationwide Medical Insurance plans and coverage (Medical, Dental/Orthodontia, Vision)
• Virtual Care Options
• HSA company match
• 2 Medical plan options including a Low Deductible PPO Medical Plan Offering
• Employee Assistance Program
• Engaged Employee Resource Groups
• Outstanding Learning and Career Development Opportunities

Pay Range: Actual pay may vary up or down depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for incentive compensation.

* Applicants must be legally eligible to work in the United States to be considered. Visa sponsorship is not available for this role *

Job Summary

The Infrastructure Operations Manager leads the reliable, secure, and efficient delivery of the organization's infrastructure and operational services across on-premises, data center, and cloud environments. This role manages and develops technical teams responsible for network, systems, platform, and service operations while establishing consistent standards, processes, and documentation. The manager partners with business and technology leaders to align infrastructure capabilities with organizational priorities, improve service performance, and manage operational risk. This position also oversees incident response, capacity and lifecycle planning, circuit management, project planning, and continuous improvement initiatives that support resilient and scalable operations.

Essential Duties and Responsibilities

• Manage compute, storage, virtualization, data center, and supporting infrastructure.
• Execute infrastructure refresh and modernization strategies.
• Plan and execute infrastructure migrations, relocations, and decommissioning.
• Provide operational leadership for Identity and Access Management (IAM) security across cloud, on-premises, network, infrastructure, and privileged administrative environments.
• Oversee privileged access management, multifactor authentication, single sign-on, service accounts, non-human identities, and emergency access processes.
• Drive infrastructure patching, vulnerability remediation, certificate lifecycle management, configuration standards, and security hardening.
• Ensure infrastructure technologies remain within approved vendor support and security lifecycles.
• Support business continuity, disaster recovery, backup, audit, and compliance requirements.
• Provide leadership for complex infrastructure issues, major incidents, and operational escalations.
• Lead root-cause analysis and corrective actions for recurring and major incidents.
• Complete other duties and projects as assigned.

Supervisory Responsibility

This position manages employees and is responsible for the performance management and hiring of the employees.

Travel Requirements

Travel Requirements: Less than 25%

Education

Minimum of 4 Year Bachelor's degree in Information Technology, Computer Science, Information Systems, Engineering, or a related field; equivalent combination of education and relevant professional experience may be considered.

Preferred: Graduate Degree, Master's degree in a related discipline

Preferred Certification: ITIL, PMP, CISSP, Microsoft Azure, AWS, Google Cloud, VMware, or other relevant infrastructure, cloud, security, or service management credentials.

Experience

7 years of progressively responsible experience in enterprise infrastructure and operations, including compute, storage, virtualization, data center, cloud, identity and access management, infrastructure security, lifecycle planning, incident management, and service delivery.

3 years experience must include at least three years leading technical teams, direct reports, major infrastructure initiatives, and cross-functional operational activities.

Knowledge, Skills, and Abilities

• Advanced knowledge of enterprise compute, storage, virtualization, data center, cloud, and supporting infrastructure technologies.
• Knowledge of infrastructure architecture, modernization, migrations, relocations, decommissioning, capacity planning, and technology lifecycle management.
• Strong understanding of identity and access management, privileged access, multifactor authentication, single sign-on, service accounts, non-human identities, and emergency access controls.
• Knowledge of infrastructure security practices, including patching, vulnerability remediation, certificate lifecycle management, secure configuration standards, and system hardening.
• Working knowledge of business continuity, disaster recovery, backup, audit, compliance, and operational risk management requirements.
• Demonstrated ability to lead, coach, and develop technical teams while establishing clear standards, processes, documentation, and accountability.
• Strong incident management, troubleshooting, escalation, root-cause analysis, and corrective-action skills for complex and recurring infrastructure issues.
• Ability to plan, prioritize, and execute infrastructure projects and operational initiatives while balancing reliability, security, cost, and business needs.
• Ability to analyze service performance, capacity, lifecycle, and operational data to identify risk, recommend improvements, and support informed decisions.
• Manage the full lifecycle of telecommunications and network circuits.
• Clear written and verbal communication skills, including the ability to explain technical risks, priorities, and recommendations to business and technology stakeholders.
• Professional attitude, team player, good interpersonal communication skills and able to work across company departments.

Company Summary

Our Mission...Leveraging the Power of Language, we connect lives and enrich the human experience.

Our Vision...To provide global language services that expand opportunities, nurture belonging, and empower the world to connect beyond words.

As one of the world's leading language services providers, Sorenson combines patented technology with human-centric solutions. We strive to increase accessibility and inclusion through communication solutions for all: call captioning and video relay services, over-video and in-person sign language and spoken language interpreting, translation, real-time captioning, and post-production language services. Sorenson's impact vision and plan extends to enhancing generational wealth and inclusive workplaces for our employees and the communities we serve.

We achieve great things together working "The Sorenson Way" with our employee values: Customer First, Can-Do Attitude, Collective Action, Growth Mindset, Ownership, and Connect Direct.

Equal Employment Opportunity:
Sorenson Communications is an Equal Opportunity, Affirmative Action Employer.