What are the responsibilities and job description for the Account Manager - On Site position at CaptionCall?
$33,400-$53,130 Base, Plus commission
Additional Compensation through commission (Commission to be discussed at point of offer)
Company Summary
Our Mission...Harnessing the power of language, we connect diverse people and enrich the human experience.
Our Vision...To provide global language services that expand opportunities, nurture belonging, and empower the world to connect beyond words.
As one of the world's leading language services providers, Sorenson combines patented technology with human-centric solutions. We strive to increase diversity, equity, inclusion, and accessibility for underrepresented people through communication solutions for all: call captioning and video relay services, over-video and in-person sign language and spoken language interpreting, translation, real-time captioning, and post-production language services.
Sorenson's impact vision and plan extends to supporting employment opportunities for diverse employees, customers, and communities. As a minority-owned company, we are committed to expanding opportunities for underserved communities while promoting an inclusive workplace for our own employees.
Job Summary
Help make a difference!
CaptionCall is looking for a caring, customer service oriented Account Manager with a passion for helping people with hearing loss communicate with the world! This position will be responsible for promoting the CaptionCall phone and service by visiting existing and recruiting new healthcare professionals to provide this service to their patients, demonstrating the product, explaining how it enriches lives, generating leads, and building and managing Provider Accounts. This is a full-time position with potential for career growth and advancement.
Essential Duties and Responsibilities
- Generate leads by demonstrating the CaptionCall phone and service to directly to eligible users
- Manage a territory through in-person interactions, presentations and events using direct sales methodologies
- When assigned, work with Hearing Care Professionals on the patient certification and referral process
- Represent CaptionCall at various events as assigned
- Adhere to strict compliance policies set by the company
- Utilize company CRM to log daily activities
- The account manager has access to highly confidential, sensitive information relating to the employees of CaptionCall. It is essential that applicant possess the requisite integrity to maintain the information in strictest confidence.
- Other duties as assigned
Supervisory Responsibility
This position has no supervisory responsibilities.
Travel Requirements
Travel Requirements: 25-50%
Education
Minimum: High School Diploma or GED
Experience
Years of Experience
Minimum Years of Experience Description
Knowledge, Skills, and Abilities
- Provide excellent customer service
- Ability to meet or exceed Account Manager expectations and maintain established goals set forth by department management
- Ability to work evenings and weekends as needed
- Ability to drive and travel via air as needed
- Ability to tailor to unique needs of individual healthcare professionals
- Must be able to comfortably and clearly present to large and small groups.
- Must be able to adapt to various sales situations and environments
- Must be reliable, organized and punctual
- Must be able to work independently
- Ability to effectively communicate in English through reading, writing, speaking and listening
- Outside Sales or similar experience
- Familiarity with assistive devices for the hearing impaired is a plus
- Experience working with senior citizens
- Basic computer knowledge and experience
Working Conditions and Physical Requirements
- Daily driving is required. Must have a reliable, licensed and insured vehicle available at all times
- Possess and maintain a valid driver license
- Maintain a good driving record
- Must have a PC (not a mac) and a high speed Internet connection to perform essential job duties.
- Must be able to walk, bend, crawl, kneel, lift and move furniture as needed
- Positive attitude, team player, good interpersonal communication skills and able to work across company departments.
Disclaimer
This position has access to highly confidential, sensitive information relating to the employees, customers, and technologies of Sorenson Communications and CaptionCall. It is essential that applicant possess the requisite integrity to maintain the information in strictest confidence.
Apply at www.captioncall.com/careers
Apply today! www.sorensonvrs.com/svrs_careers
Equal Employment Opportunity:
CaptionCall and Sorenson Communications are an EOE, Disability/Age Employer.
Behaviors
Dedicated - Devoted to a task or purpose with loyalty or integrity
Enthusiastic - Shows intense and eager enjoyment and interest
Detail Oriented - Capable of carrying out a given task with all details necessary to get the task done well
Motivations
Ability to Make an Impact - Inspired to perform well by the ability to contribute to the success of a project or the organization
Self-Starter - Inspired to perform without outside help
Skills
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.