What are the responsibilities and job description for the Guest Specialist, Shift Managers position at Captain D's Seafood Restaurant?
Job Summary
We are seeking a motivated and customer-oriented Guest Specialist to join our team. The ideal candidate will provide exceptional service to our guests, ensuring a positive experience from the moment they enter our establishment. This role involves assisting customers with inquiries, processing transactions. A strong background in restaurants and customer service is essential, along with the ability to communicate clearly and effectively.
Responsibilities
- Greet guests warmly and provide assistance with inquiries regarding products and services.
- Process transactions accurately using POS systems, ensuring efficient cashiering and cash handling.
- Demonstrate product knowledge through engaging product demos to enhance customer experience.
- Upsell merchandise effectively while maintaining excellent customer service standards.
- Supervise and train new staff members, fostering a collaborative team environment.
- Maintain organized merchandising displays and assist with stocking inventory as needed.
- Handle customer complaints professionally, ensuring resolution to enhance guest satisfaction.
- Utilize basic math skills for accurate cash handling and retail math calculations.
Requirements
- Proven experience in customer service or retail sales, preferably in a restaurant setting.
- Strong communication skills, both verbal and written.
- Familiarity with POS systems and basic cashiering procedures is essential.
- Ability to demonstrate effective phone etiquette when handling customer inquiries or complaints.
- Previous experience is a plus, showcasing leadership abilities within a team environment.
- Strong upselling skills with a focus on enhancing the guest experience through effective merchandising strategies.
- Basic math skills for accurate transaction processing and inventory management. Join us in creating memorable experiences for our guests while working in a dynamic team atmosphere
Job Types: Full-time, Part-time
Pay: $ $17.75 per hour
Benefits:
- Employee discount
- Flexible schedule
People with a criminal record are encouraged to apply
Work Location: In person
Salary : $36,800