What are the responsibilities and job description for the Recruiting Operations Associate - NY Remote position at Capsule?
About Capsule
Capsule is a new kind of pharmacy. One that is smarter, friendlier, faster, and hand-delivers your medication, same-day, for free. We have a national presence and have raised over $500MM from the best healthcare and technology investors in the world. People succeed in our culture when they are intensely focused on our customers, are energized by accomplishing ambitious goals, and push themselves and their teammates to be their best. If this excites you, wed love to have you join us.
Our values are: everybody needs some looking after sometimes and winning together. People succeed in our culture when they are intensely focused on our customers, energized by accomplishing ambitious goals, and to push themselves and their teammates to be better. We work hard to teach and share our successes to help one another be successful. We anticipate our teammates needs and communicate early and often, using the input of our peers to operate both fast and right. We have tremendous ambitions and a lot of fun pursuing them - if that excites you, wed love to have you join us.
About the Role
The Recruiter Operations Associate will play a critical role in supporting Capsules high-volume recruiting efforts. This individual will work closely with the Recruiting Operations team, hiring managers, and candidates to ensure a seamless and efficient hiring process. The role is focused on supporting the courier and logistics recruiting lifecycle for our New York and National Markets, while also serving as a backup for other roles as needed. This position requires exceptional organizational skills, attention to detail, and a commitment to delivering a best-in-class candidate experience.
What Youll do:
Partner closely with the Recruiting Operations team to support high-volume hiring needs, primarily focused on courier and logistics roles across New York and National Markets.
Collaborate with hiring managers to understand staffing needs and assist with scheduling interviews and coordinating candidate communications.
Follow up with candidates via phone and email to ensure smooth progress through the hiring lifecycle, providing timely updates on recruiting status.
Maintain data accuracy and integrity in our Applicant Tracking System (ATS), ensuring candidate progress, interview kits, and recruiting workflows are up to date.
Assist the team in generating recruiting metrics and progress updates for stakeholders, helping track hiring activity and outcomes.
Identify opportunities to streamline scheduling, improve efficiency, and enhance the overall candidate experience.
Provide backup support across other recruiting functions and roles on an as-needed basis.
About You:
You bring a strong customer-service mindset and thrive in supporting both candidates and hiring managers through a seamless recruiting process.
You are highly organized and detail-oriented, with the ability to manage multiple priorities while maintaining accuracy and data integrity.
You can work both fast and right - knowing when precision is critical and when an 80% solution is the most efficient way to move forward.
You communicate effectively in both writing and live conversations, staying clear and confident even when faced with tough or unexpected questions.
You thrive on being pushed and challenged, and you check your ego at the door - focusing on finding the best answer for the team rather than being the one who has it.
You are collaborative and proactive, willing to step in where needed to support the broader recruiting team.
You are resilient in the face of change, able to adapt quickly in a dynamic, fast-paced environment.
You are passionate about healthcare and inspired by our mission to build a smarter, friendlier, faster pharmacy experience.
Requirements:
You have 12 years of experience in a customer service-oriented role, recruiting coordination, HR operations, or a related field (high-volume recruiting experience is a plus).
You have excellent organizational and time management skills
You have strong written and verbal communication skills
You have a bias for action and acute attention to detail
You are tech savvy and have the ability to anticipate and adopt innovations in digital applications and tools
You have a service orientated mentality and have passion for giving candidates a great experience
Strong preference for prior experience with ATS (Fountain), HRIS (Paycom), and/or background check provider (Yardstik)
What We Offer
Comprehensive benefits package including medical, dental, and vision coverage for full-time employees
The opportunity to work alongside some of the brightest minds in healthcare and technology
The opportunity to execute on a high-impact mission, to build a pharmacy that works for everyone, within a $425 billion pharmacy industry, touching 70% of Americans once a month
Capsule is committed to hiring the best team possible to build a pharmacy that works for everyone. We have diverse problems to solve and believe that we need diverse perspectives to deliver the best possible solutions. We look for talent from a wide range of backgrounds, includingbut not limited torace, age, sexual orientation, gender identity and expression, national origin, religion, disability, and veteran status.
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