Information Technology Support Specialist

Corporate IT Support

Position Summary:

Capstone is seeking an experienced on-site Corporate IT Support professional to take responsibility for providing technical assistance to computer system users. The position involves communicating, monitoring and resolving user support requests either on-site or remotely. This role relies on experience and judgment to accomplish goals and service client requests in a timely fashion. This is a full-time, exempt position with comprehensive benefits in a casual business environment.

Essential Functions:

• Respond to user support requests submitted through ticketing system, email or phone within expected response times.
• Setup, install, maintain, manage and repair, server and desktop hardware, network equipment, mobile devices, printers and peripherals.
• Create and manage user accounts and permissions within Active Directory.
• Install and update company approved software and operating systems
• Provide end user support and best practice use of Windows 11, IOS, Office 365 and other business applications.
• Provide entry level cybersecurity support, guidance and training.
• Build and foster relationships with internal employees, vendors and team members.
• Other duties as assigned.

Skills and Experience Requirements:

• Two plus years of related work experience.
• Knowledge of computer hardware and networking support.
• Experience with using and supporting Microsoft Operating Systems, Office 365 Applications, Active Directory and business applications.
• Excellent interpersonal and customer relations skills.

Benefits:

• Competitive salary.
• Paid Time Off and Holidays.
• Comprehensive Benefits Plans (Medical, Dental, Life, Vision, and Disability Insurance).
• 401(k) retirement plan with company match.