What are the responsibilities and job description for the Resident Services Manager - University of Maryland position at Capstone on Campus Management LLC?
Job Title: Resident Services Manager
Reports To: Associate Director of Resident Experience
Location: South Campus Commons at University of Maryland - College Park, MD
Compensation: $56,000.00-$58,000.00 per year, staff apartment and comprehensive benefits package
FLSA Status: Exempt
Summary
The Resident Services Manager is a full-time, live-on position, responsible for the operations of three 24-hour Service Desks and one Information Desk in an undergraduate student housing community of 2,195 students. The position will directly supervise approximately 80-90 student staff (Community Assistants).
Essential Duties and Responsibilities
- Participate in the Professional Staff On-Duty rotation for South Campus Commons, The Courtyards at UMD, and Discovery House.
- Directly oversee Service Desks and Information Desk policies, procedures, and customer service. This includes emergency response protocol and after-hours facilities emergency response.
- Directly manage student staff functions including selection, on-boarding, multiple trainings throughout the year, supervision, evaluation, and accountability. This includes Community Assistants and six to eight student staff facilities on-call members.
- Directly oversee three 24/7 Service Desks for 2,195 residents for resident needs including packages, the package log system, keys, and general resident questions
- Audits all key/swipe access, carts, and other items provided at Service Desks. Ensure proper billing and documentation of items as needed.
- Conducts regular key audits and ensures keys are secured and organized. Manages emergency unit key and swipe access.
- Directly oversees student staff scheduling for all four desks.
- Plans and leads monthly staff meetings with student staff.
- Responsible for the appearance and organization of Service Desks and package closets.
- Manages the student staff development budget.
- Supports and works collaboratively with other team members in the implementation of move-out, turn, and move-in. Oversight of move-in and check-out packets for all residents.
- Support the mission and efforts connected to UMD Student Affairs and Resident Life goals/objectives. Collaborates with South Campus Commons Resident Life Staff regarding resident events and engagement, student support and outreach, and student staff involvement.
- Utilizes Star Rez, Entrata, Lenel, and other database systems to ensure accurate record keeping of student information.
- Contributes content to the South Campus Commons weekly email update.
- Assist with social media, website, and publication content creation.
- Assist the Associate Director-Resident Experience with other duties/projects as assigned.
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Bachelor’s degree. Master’s Degree (preferred) in Higher Education/Student Affairs/Counseling or related field.
- 1-2 years of residence life or student service experience.
- Experience working with undergraduate student populations.
- Strong communication and interpersonal skills with the ability to collaborate effectively with students, staff, and campus partners.
- Proficiency with Microsoft Office and student housing management software.
- Ability to operate standard office equipment (e.g., copier, computer, telephone).
- Experience supervising student staff members.
- Strong attention to detail and organizational skills.
- Ability to manage multiple tasks and competing priorities in a dynamic environment.
- Ability to lift and/or move up to 35 pounds.
- Ability to live on site and participate in an after-hours on-call duty rotation
Physical Demands
While performing the duties of this Job, the employee is regularly required to communicate orally. The employee is frequently required to stand, walk; sit and use hands to finger, handle, or feel. The employee is occasionally required to climb, stoop, kneel, or crawl. The employee must occasionally lift and/or move up to 35 pounds. Specific vision abilities required by this job include close vision and distance vision.
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Work is usually performed within an office environment, with standard office equipment available. The work environment is mid to high paced. The ability to work more than 40 hours a week while learning the operation and during key times of operational demand is necessary. The noise level in the work environment is usually moderate.
This is not employment agreement.
Compensation includes listed salary range, furnished two bedroom-two bathroom on-campus apartment and benefits package including medical, dental, 401K and professional development funding.
If you are unable to apply because of incompatible assistive technology or a disability, please contact COCM Recruitment from our website. We will make every effort to respond to your request for assistance as soon as possible.
To provide equal employment opportunities to all individuals, employment decisions at Capstone On-Campus Management (COCM) will be based on qualifications, and abilities. COCM does not discriminate in employment opportunities or practices based on race, color, religion, sex, national origin, age, disability, sexual orientation, marital status, veteran status or any other characteristic protected by law.
Salary : $56,000 - $58,000