Sr. Technician - HVAC Service

What we offer:

• Work-life balance
• Career advancement opportunities
• A great manager and/or team
• A compelling work culture
• A sense of purpose
  
  

The Senior Service Technician reports to the Area Service Manager, and is responsible for performing a wide range of HVACR servicing jobs for industrial, commercial, and residential customers.

Customer-based activities involved in this position require an individual who is decisive, tactful, dependable, and who possesses initiative and the ability to communicate well with all customer groups. A Senior Service Technician must be able to accurately diagnose and efficiently accomplish a job to the mutual benefit of the customer and (company name). Job-related contact can occur with virtually all demographic groups, with the majority of the contacts being with service customers, other (company name) technicians, the Service Manager, Dispatcher and the Parts Runners. Representative duties include:

• Assisting the Area Service Manager in the planning, organization, motivation, control and coordination of human and other resources in support of the departmental jobs, assignments, and sales.
• Leading by example an ad hoc service team in the timely, efficient, and profitable accomplishment of an assigned job or task.
• Performing special and complex service jobs without assistance, including performing periodic on-call duties, as required.
• Training Service Department and other Capstone Mechanical employees on service-related subjects, including call-back prevention, servicing tips, and equipment protocols.
• Conducting quality control inspections of Capstone Mechanical service jobs, monitoring the technical progress of newly assigned service employees, including start-up oversight.
• Conducting point-of-work sales of Indoor Air Quality services, unit components, unit replacements, add-on units, and residential service contracts.
• Developing lead referrals for Capstone Mechanical sales staff.
• Conducting non-service, lead-tech level work in support of the Indoor Air Quality, Controls, and Installation Departments, as assigned.
• Assisting the Area Service Manager with administration, dispatching, and on-site evaluation of work.
• Performing related duties as directed by the Area Service Manager
  
  

Job Qualifications:

• High school graduate and graduate of a post-secondary HVACR program of instruction of two or more years in duration.
• Five or more years of successful and full-time HVACR experience, either as a commercial service or commercial installation technician.
• Good oral and reading skills, including the ability to read and apply manufacturers' instructions and to clearly communicate with residential, commercial and industrial customers, suppliers, and all Capstone Mechanical employees.
• Physical ability to perform all duties noted above under the conditions, circumstances and extreme weather found in Texas.
• Interest and initiative in maintaining and advancing his/her HVACR skills through a combination of self-study, company training, manufacturers' workshops, and other professional development activities.
• Current Texas operator's license and the ability to operate all vehicles in the corporate fleet within 30 days of initial employment. Incumbent must be insurable by current Capstone Mechanical insurance carrier
• Interest, initiative and ability to be trained in low-key point-of-service sales techniques, including developing sales leads, sales of unit replacements, add-on units, IAQ services, and service contracts.
• Ability to work under pressure of time, non-standard schedule, supervision considerations, weather, customer needs, and backlog constraints.
  
  

Equal Opportunity Employer
Capstone Mechanical strives to uphold high standards of fairness, business ethics, and responsible behavior. We also seek to provide outstanding career opportunities for all our employees and to providing employees with a work environment free of discrimination and harassment. Therefore, all employment decisions are based on business needs, job requirements and individual qualifications without regard to anyone’s race, color, religion, gender, national origin, age, physical or mental disability, U.S. military veteran status, marital status, pregnancy, or any other consideration made unlawful by federal, state or local laws. To comply with applicable laws ensuring equal employment opportunities to qualified individuals with a disability, Capstone Mechanical will make reasonable accommodations for the known physical and mental limitations of an otherwise qualified individual with a disability who as an employee, if such accommodation will enable the person to perform the essential functions of the job held, unless undue hardship for the company would result or the person poses a direct threat to themselves or others. Any employee who requires an accommodation to perform the essential functions of the job should contact the HR Manager and request such an accommodation(s). The employee should specify what accommodation they believe is needed to perform their job. The HR department will conduct an investigation to identify the barriers that interfere with the equal opportunity of the employee to perform their job. We will identify possible accommodations, if any, that will help eliminate the limitation. If the accommodation is reasonable and will not impose undue hardship, we will make the accommodation. Recruiting, hiring, training, compensation, overtime, job classifications, assignments, working conditions, promotions, demotions, transfers, layoffs, terminations, employee benefits, social and recreational programs and all other terms, conditions and privileges of employment will be administered without regard to race, color, religion, gender, national origin, age, physical or mental disability or U.S. military veteran status, or any other consideration made unlawful by federal, state or local laws. As an equal opportunity employer, we hire without consideration to race, religion, color, national origin, age, gender, marital status, pregnancy, veteran status or disability. We invite you to complete the optional self-identification fields below used for compliance with government regulations and record-keeping guidelines.