Regional Quality Manager

Regional Quality Manager

Travel: 50%

Capstone Logistics LLC is a North American supply chain solutions partner with more than 600 operating locations and 22,000 associates. We have capabilities in freight management, warehouse and distribution center support, last mile delivery, supply chain analytics and optimization, and more. Our integrated, end-to-end logistics solutions uniquely position us to help partners reduce warehousing and transportation costs.

Our integrated solutions employ best-in-class people, processes, and technology to deliver maximum total value to our partners. Our reach crosses multiple industries such as retail, CPG, Food and Beverage, Healthcare and more.

Job Summary

Capstone Logistics is searching for a Regional Quality Senior Manager to lead quality assurance and compliance efforts for our 3PL operations supporting major CPG clients. This critical leadership role ensures that warehousing, fulfillment, co-packing, kitting, and distribution activities meet or exceed stringent customer quality standards, regulatory requirements (e.g., FDA, GMP/cGMP, FSMA), and internal KPIs. The ideal candidate will drive a culture of quality, proactive risk mitigation, continuous improvement, and seamless collaboration with key client stakeholders while supporting multi-site operations in the region.

Key Responsibilities

• Lead the development, implementation, and continuous improvement of the Quality Management System (QMS) across assigned 3PL sites, ensuring alignment with ISO 9001, GMP, HACCP, GFSI (e.g., SQF/BRC), FDA/FSMA, and customer-specific quality requirements.
• Serve as the primary quality liaison with key clients, managing audits, CAPA, root cause analysis, customer complaints, and performance reviews.
• Oversee incoming/outgoing inspections, product traceability/lot control (FEFO), non-conforming material processes, and recall readiness.
• Conduct and support internal, customer, and third-party audits and drive closure of findings.
• Monitor quality KPIs and implement data-driven improvements using Lean/Six Sigma tools.
• Develop and deliver quality training programs and coach site quality personnel.
• Partner with operations, sales, and client teams on new program launches, process validation, and continuous improvement.
• Ensure compliance with packaging, labeling, palletization, and handling standards.
• Manage vendor and supplier quality.
• Lead quality event investigations and communications.
• Champion a culture of quality, accountability, safety, and behaviors aligned with Capstone's Core Values.
• Ensure all quality documentation, SOPs, work instructions, and records are documented, controlled, retained, and audit ready.
• Support enterprise risk assessments and mitigation strategies to proactively identify quality, food safety, regulatory, and compliance risks.
• Partner with internal and external Partners to ensure successful customer implementations, startup transitions, and operational readiness.
• Drive standardization of quality processes, best practices, and KPI reporting across all locations.

Qualifications

• Bachelor’s degree in Supply Chain, Operations, Engineering, Quality, or related field (Master’s or certifications preferred: ASQ CQM, Six Sigma Black/Green Belt, PCQI, HACCP).
• 7 years of progressive quality management experience in 3PL, logistics, warehousing, or CPG manufacturing, with at least 3–5 years in a multi-site/regional role.
• Direct experience supporting major CPG clients.
• Strong knowledge of FDA, GMP, FSMA, ISO 9001, GFSI and quality tools including APQP, FMEA, CAPA, RCA, and SPC.
• Proven success leading audits and improving quality metrics.
• Excellent leadership, communication, and stakeholder management skills.
• Proficiency with Microsoft Office, WMS/TMS, and quality software.
• Willingness to travel up to 50%.
• Experience leading multi-site quality teams across high-volume operations.
• Experience with warehouse automation, WMS-driven quality controls, and continuous improvement technologies.

Preferred Skills

• Experience in co-packing, kitting, or automated fulfillment operations.
• Lean/Six Sigma certification and practical application.
• Previous 3PL or contract logistics background.
• Knowledge of audit programs and supplier quality requirements.

This role reports to the Vice President of Operations and is based in the Atlanta area, with responsibility for multiple sites.

What We Offer

• Competitive compensation and benefits package.
• Opportunity to impact major partnerships in a growing 3PL organization.
• Professional development in quality leadership and supply chain excellence.
• Collaborative, value-driven culture.

Benefits

We will offer a compensation package consisting of a competitive annual base salary with incentive opportunities based on overall operational profitability as well as personal developmental goals. A health benefit package to include major medical, dental, vision, life, short-term disability, LTD, 401k and various supplemental policies.

Our Company is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, genetics, disability, age, veteran status, or any other status protected by federal, state, or local law.

Must meet hiring eligibility requirements

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Application Question(s):

• How many years of quality management experience do you have in 3PL, warehousing, logistics, or CPG manufacturing?
• Do you currently have experience working in a Third-Party Logistics (3PL) or Contract Logistics environment?
• Do you have experience leading quality programs across multiple sites or regions?
• Do you have professional experience working with FDA, FSMA, GMP/cGMP, and ISO 9001 quality standards?
• What are your salary expectations?

Willingness to travel:

• 25% (Required)

Work Location: Hybrid remote in St. Louis, MO 63177

Benefits:

Salary : $84,317 - $121,341