What are the responsibilities and job description for the Field Service Technician - Western U.S. position at CAPSA SOLUTIONS LLC?
Capsa Healthcare… come join our growing team of professionals passionate about the delivery of modern healthcare.
Capsa is a market leader whose team members continuously strive to deliver reliable, cutting-edge health IT and medication management solutions to customers worldwide.
We are seeking a full-time Field Service Technician to provide onsite support for Capsa Healthcare products. This position facilitates the installation and/or repair of product at customer locations while liaising with Capsa’s internal operations, engineering, and other internal teams on product-related support issues.
This is a remote position located within the Western US Region; or possible hybrid if located near Portland, OR.
As the Field Service Technician, you will contribute to the team by performing the following duties (other special projects may also be assigned):
- Install, repair, maintain, refurbish, and upgrade Capsa products and software.
- Deploy, configure, test, and validate equipment at customer facilities.
- Use Capsa software platforms and other approved tools to monitor product performance, support remote diagnostics, and assist with troubleshooting.
- Coordinate product delivery and service logistics with customers, internal teams, and freight providers.
- Train customers and third-party service providers on product operation and maintenance.
- Develop and maintain technical work instructions and training materials.
- Deliver a positive customer experience while representing Capsa professionally.
- Document service activity and report trends involving projects, project assets and documentation, product performance, customer needs, and recurring field issues.
- Provide technical consultation and support to internal teams.
- Travel as required to support installations, service, and field projects.
- Participate in a predefined rotational on-call support schedule (if applicable).
- Complete trip reports, service records, and required operational reporting.
- Provide field feedback to Product Management and Engineering to support product improvements.
What we ask of you:
- Bachelor's degree preferred and 3 years of field service experience, or an equivalent combination of education and relevant experience.
- Experience supporting technical products, preferably in healthcare or capital equipment environments.
- Strong mechanical, electrical, electronic, networking, software installation, and troubleshooting skills.
- Experience with Windows, cloud-based monitoring, remote diagnostic platforms, databases, and connected-device technologies preferred.
- Excellent customer service, communication, presentation, and small-group training skills.
- Strong organizational, project management, time management, and prioritization abilities.
- Proficiency with Microsoft 365 applications; ERP and CRM experience preferred.
- Ability to travel frequently based on customer, territory, and project needs, including overnight domestic travel and occasional international travel. Travel may be up to 75%.
- Ability to work effectively with customers, vendors, and cross-functional teams.
Capsa Healthcare offers an exciting growth opportunity to those who are passionate about the industry and their career development. You will also enjoy a solid compensation package, including, but not limited to, the following:
- Commensurate salary
- Paid time off
- Paid holidays
- Medical, dental and vision insurance
- Paid parental leave
- 401(k) with company match
- Company-paid Life, AD&D and Long-term disability insurance
- Voluntary Short-term disability, Supplemental Life, AD&D, Accidental Injury, Hospital Indemnity, Critical Illness & ID Theft insurance
EEO/AA Employer/Vet/Disabled
Salary : $65,000 - $80,000