General Manager

Employer: Capriotti’s Sandwich Shop
Job Type: Full-Time
Compensation: Competitive Salary (Based on Experience)

• Competitive pay
• Medical, dental, and vision insurance
• 401(k) plan
• Flexible Spending Accounts (FSAs)
• Employee Assistance Program (EAP)
• Referral bonus program
• Career advancement opportunities
• Leadership development and growth potential

Capriotti’s Sandwich Shop is an award-winning fast-casual restaurant brand known for exceptional sandwiches, outstanding hospitality, and a people-first culture. With locations growing nationwide, we are looking for passionate leaders who thrive in a fast-paced environment and are committed to building strong teams and delivering an excellent guest experience.

We are currently seeking an experienced and motivated Restaurant General Manager to oversee daily operations, lead team development, and ensure operational excellence in every aspect of the restaurant.

If you are an energetic leader with a passion for hospitality, team development, and driving results, we encourage you to apply.

The Restaurant General Manager is responsible for overseeing all aspects of restaurant operations, including leadership, staffing, guest service, food quality, financial performance, and operational efficiency. This role plays a key part in creating a positive team culture while ensuring Capriotti’s standards for quality, cleanliness, and hospitality are consistently maintained.

• Recruit, hire, train, and develop restaurant team members
• Lead, coach, and motivate employees to deliver exceptional performance
• Foster a positive, respectful, and team-oriented work environment
• Create employee schedules and manage staffing levels effectively
• Support ongoing training and career development initiatives

• Oversee daily restaurant operations, including food preparation, service, cleanliness, and safety
• Ensure compliance with all company policies, food safety standards, and health regulations
• Maintain high standards for food quality, presentation, and guest satisfaction
• Monitor inventory levels and assist with ordering and cost controls
• Manage cash handling, deposits, and daily reporting procedures

• Deliver outstanding customer service and hospitality
• Address guest concerns professionally and promptly
• Lead by example in creating a welcoming and engaging atmosphere
• Promote a culture focused on guest satisfaction and repeat business

• Monitor labor, food, and operational costs
• Analyze restaurant performance metrics and identify opportunities for improvement
• Support sales growth through local store marketing and community involvement
• Help drive profitability while maintaining operational excellence

• Maintain effective communication with employees, guests, vendors, and upper management
• Demonstrate strong problem-solving and decision-making skills
• Adapt quickly in a fast-paced restaurant environment
• Build accountability and teamwork throughout the organization

• 2 years of restaurant management or leadership experience preferred
• Experience in fast-casual, quick-service, or hospitality environments is a plus
• Strong leadership, coaching, and team-building skills
• Excellent communication and interpersonal abilities
• Strong organizational and time-management skills
• Knowledge of scheduling, labor management, inventory, and restaurant operations
• Comfortable using POS systems and basic computer programs
• Must be at least 18 years old

• Ability to stand and walk for extended periods
• Ability to work in varying temperatures ranging from 0°F to 100°F
• Ability to lift and carry up to 50 pounds
• Ability to perform tasks requiring bending, reaching, and movement throughout the restaurant

• Join a rapidly growing national restaurant brand
• Opportunities for advancement and internal promotion
• Supportive and team-focused work culture
• Leadership development opportunities
• Be part of a company passionate about great food and exceptional hospitality

At Capriotti’s, we believe our people are the foundation of our success. If you are ready to lead a dynamic team and grow your career in restaurant management, we’d love to hear from you.

Apply today and become part of the Capriotti’s family!