What are the responsibilities and job description for the Front Desk Operations position at Capri Laguna on the Beach?
Have you used Hotel Property Management System (PMS) OPERA (must answer yes)
Join our team
Capri Laguna on the Beach is committed to providing an exceptional workplace environment, allowing each of our employees to achieve their fullest potential. We’re focused on Making Memories for Every Guest. Are you ready to take your career to the next level? We are seeking a skilled individual in customer service and sales to fill a pivotal role at our Hotel. This position offers a unique opportunity for you to showcase your talents and grow in your career.
Key Qualifications
- Minimum 2 years of hotel front desk experience
- Strong professional English communication skills (written and verbal)
- Bachelor’s degree
- Knowledge of:
- Revenue Management
- Hotel Marketing
- Hotel Sales
- Excellent guest service and problem-solving abilities
- Organized, detail-oriented, and able to multitask in a fast-paced environment
- Ability to assist the General Manager with daily operations and special projects
- Team player with a professional appearance and attitude
We are looking for a motivated hospitality prof
Your Role
As a member of the Capri Laguna team, your responsibilities will include Hotel sales, welcoming guests, managing check-ins and check-outs, answering phone inquiries, and providing information about the hotel and the local area. You will also be tasked with addressing guest requests, resolving any issues that may arise, ensuring that all guest needs are met and complete any other tasks assigned by the General Manager.