What are the responsibilities and job description for the Patient Coordinator position at Capitol Imaging Services?
Patient Coordinator – Full Time (Monday, Tuesday, Thursday, and Friday, 8am till 5pm (36 hrs. per week)) - Heritage Diagnostic Center
At Capitol Imaging Services (Diagnostic Imaging Services), we are seeking a compassionate, organized, and detail-oriented patient coordinator to join our imaging facility team. This role is essential in ensuring a smooth and supportive experience for our patients from the moment they schedule their appointment to the completion of their visit. The ideal candidate will have a strong understanding of the healthcare industry, a passion for patient care, and the ability to manage multiple administrative tasks efficiently. At Capitol Imaging Services, we believe in delivering not just high-quality diagnostic services, but also compassionate care. As a Patient Coordinator, you’ll play a vital role in making each patient feel seen, heard, and supported.
Key Responsibilities:
Patient Scheduling: Coordinate and schedule imaging appointments, ensuring optimal use of facility resources and timely patient care.
Insurance Verification: Confirm insurance eligibility and benefits prior to appointments; communicate coverage details to patients as needed.
Appointment Management: Monitor the schedule daily to identify cancellations and proactively backfill open slots to maintain efficiency.
Patient Communication: Serve as the first point of contact for patients—answering calls, responding to inquiries, and providing clear, empathetic guidance.
Data Entry & Record Keeping: Accurately input patient information into the electronic medical record (EMR) system and maintain up-to-date records.
Collaboration: Work closely with radiologists, technologists, and administrative staff to ensure seamless patient flow and coordination.
Customer Service: Provide a warm, welcoming environment for patients and their families, addressing concerns with empathy and professionalism.
Qualifications:
Experience: Minimum 1–2 years in a healthcare or medical office setting, preferably in radiology or imaging services.
Knowledge: Familiarity with medical terminology, insurance processes, and HIPAA regulations.
Excellent communication and interpersonal skills
Strong organizational and multitasking abilities
Proficiency in scheduling software and EMR systems
Attributes: Empathetic, patient-focused, dependable, and passionate about helping others.
PERFORMANCE REQUIREMENTS:
- Answering telephones, balancing figures, inputting data into computer programs, maintaining filing systems, maintains logs, maintaining patient charts, researching information, scheduling appointments.
- Operating adding machine, calculator, Fax, personal computer, photocopier
- Excellent communication skills, both verbal and written
- Ability to maintain a professional image including courteous behavior
- Bi-lingual a plus or Preferred
Education:
- High school or equivalent
Experience & License:
- Experience preferred but not required.
Physical Demands:
- Mostly sedentary work
- Moderate physical effort (lift/carry up to 25 lbs)
- Occasional standing/walking
- Occasional reaching, stooping, bending, kneeling, crouching