Patient Coordinator/Medical Records (50366)

We are seeking a compassionate, organized, and detail-oriented Patient Coordinator and Medical Records person to join our imaging facility team. This role is essential in ensuring a smooth and supportive experience for our patients from the moment they schedule their appointment to the completion of their visit. The ideal candidate will be bilingual (Spanish/English) and have a strong understanding of the healthcare industry, a passion for patient care, and the ability to manage multiple administrative tasks efficiently. At Capitol Imaging Services, we believe in delivering not just high-quality diagnostic services, but also compassionate care. As a Patient Coordinator, you’ll play a vital role in making each patient feel seen, heard, and supported.  

Key Responsibilities:  

• Patient Scheduling: Coordinate and schedule imaging appointments, ensuring optimal use of facility resources and timely patient care.  

• Insurance Verification: Confirm insurance eligibility and benefits prior to appointments; communicate coverage details to patients as needed.  

• Appointment Management: Monitor the schedule daily to identify cancellations and proactively backfill open slots to maintain efficiency.  

• Patient Communication: Serve as the first point of contact for patients—answering calls, responding to inquiries, and providing clear, empathetic guidance.  

• Data Entry & Record Keeping: Accurately input patient information into the electronic medical record (EMR) system and maintain up-to-date records.  

• Collaboration: Work closely with radiologists, technologists, and administrative staff to ensure seamless patient flow and coordination.  

• Customer Service: Provide a warm, welcoming environment for patients and their families, addressing concerns with empathy and professionalism.  

Qualifications:  

• Experience: Minimum 1–2 years in a healthcare or medical office setting, preferably in radiology or imaging services.  

• Knowledge: Familiarity with medical terminology, insurance processes, and HIPAA regulations.  

• Bilingual (English/Spanish) is a plus.

• Excellent communication and interpersonal skills  

• Strong organizational and multitasking abilities  

• Proficiency in scheduling software and EMR systems  

• Attributes: Empathetic, patient-focused, dependable, and passionate about helping others.