What are the responsibilities and job description for the Master Scheduler (49868) position at Capitol Imaging Services?
Job Title: Master Scheduler
Position Summary
Capitol Imaging Services, a rapidly growing imaging company, has an immediate opening for a full-time Master Scheduler. This person will be responsible for optimizing appointment availability and maximizing patient access across 18 imaging facilities in the Houston area. This role plays a critical part in ensuring efficient utilization of imaging equipment, improving patient throughput, and supporting revenue growth by proactively identifying and filling open appointment slots.
Key Responsibilities
- Monitor and manage daily, weekly, and long-term imaging schedules across all facilities
- Proactively identify open appointment slots and implement strategies to fill gaps
- Coordinate with front desk teams, call centers to optimize scheduling workflows
- Analyze scheduling patterns, cancellations, and no-shows to improve utilization rates
- Prioritize urgent and high-value imaging studies while maintaining balanced schedules
- Communicate availability to referral sources and internal teams to increase bookings
- Maintain accuracy of scheduling systems and ensure data integrity
- Assist in developing and implementing scheduling protocols and best practices
- Track key performance metrics such as fill rate, turnaround time, and capacity utilization
- Support special projects, including new site openings or service line expansions
Qualifications
- High school diploma required; Associate’s or Bachelor’s degree preferred
- 4 years of scheduling experience, preferably in healthcare or imaging services
- Bilingual proficiency (English/Spanish) preferred
- Strong understanding of medical imaging modalities (MRI, CT, X-ray, Ultrasound) preferred
- Experience with scheduling or EMR systems (e.g., ABBADOX/PACS)
- Excellent organizational and multitasking skills
- Strong analytical and problem-solving abilities
- Effective communication and collaboration skills
Key Competencies
- Attention to detail and accuracy
- Ability to work in a fast-paced, high-volume environment
- Data-driven decision-making
- Customer service mindset
- Initiative and proactive approach to problem-solving