What are the responsibilities and job description for the IT Service Desk Technician position at Capitol Federal?
Job Description:
Join a team where your attention to detail and problem-solving skills keep critical systems running smoothly. We're looking for a proactive and tech-savvy individual to provide Level 1 Help Desk support and ensure the reliability of our data center operations. If you're eager to grow in IT and thrive in a collaborative environment, this is a great opportunity to build your career.
What You’ll Do
- Monitor and maintain data center systems, including network, storage, and disaster recovery resources.
- Ensure timely and accurate completion of daily file transmissions and scheduled jobs.
- Provide first-level technical support, resolving issues or escalating to the appropriate team.
- Respond to system alerts and troubleshoot hardware/software issues using standard procedures.
- Manage printing and distribution of reports, notices, and statements with a focus on quality control.
- Collaborate on process improvements and participate in special projects like disaster recovery testing.
- Maintain accurate records and clear communication with supervisors and team members.
What You Bring
- Basic knowledge of help desk operations or IT systems.
- Strong communication skills—able to explain technical issues to non-technical users.
- A detail-oriented mindset and a willingness to learn and grow.
- High school diploma or equivalent.
Why You’ll Love Working Here
- Supportive team environment with opportunities for growth and skill development.
- Hands-on experience with critical IT infrastructure and real-world problem solving.
- Be part of a company that values innovation, safety, and continuous improvement.
- Competitive benefits and a culture that encourages proactive thinking and collaboration.
CapFed® is an equal opportunity employer.
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