IT Service Desk Technician

Job Description:

Job Title: IT Service Desk Technician

Location: Topeka, KS

Employment Type: Full-Time

About Capitol Federal

At Capitol Federal Savings Bank, we're committed to helping individuals, families, and communities achieve financial success. Our employees are at the heart of everything we do, and we strive to create an environment where team members can grow, contribute, and build rewarding careers.

Position Summary

Provides help desk level 1 support services, escalating requests to higher level as needed. Follows procedures and processes for resolution of service requests. Ensures daily jobs are completed on time, verifying accuracy, ensuring proper record keeping and communications are maintained. Responsible for monitoring systems and network, data storage, data protection, disaster recovery, and other Data Center resources as assigned.

Key Responsibilities

• Ensures daily file transmissions complete on time, following standard operating procedures. Communicates to supervisors any discrepancies and contacts appropriate staff for guidance to resolve issues in a timely manner.

• Provides help desk level 1 support, following operating procedures to resolve requests in a timely manner, and escalating as needed by creating service requests in ticketing software and assigns to proper personnel.

• Monitors assigned data center hardware and software. Responds to automated alerts and emails by following the departments stand operating procedures. Troubleshoots problems as needed, escalating to next level of support, vendors, and ensuring supervisors are aware.

• Responsible for the printing of scheduled notices, statements, and reports, including quality control of the printed output. Distribute computer generated reports, notices, and statements and ensure distribution accuracy.

• Bring ideas and recommendations for improvements to operations procedures, processes, and monitoring of the data center assets. Participate in special projects such as Disaster Recovery tests and testing of new systems.

• Perform other duties as assigned.

• Participate in proactive team efforts to achieve departmental and company goals.
  

Qualifications

Required

• High school degree or equivalent.
Two or more years of experience in help desk, operations, or in an IT related role.

Preferred

Work Environment

• Regular in-office attendance required.
• Occasional travel to branch locations may be required.
Ability to work extended hours when business needs require.

Why Join Capitol Federal?

Capitol Federal offers a collaborative culture, opportunities for professional development, and a competitive benefits package that may include:

• Medical, dental, life, and disability insurance
• Retirement and savings plans
• Flexible Spending Accounts
• Paid time off and holidays
• Parental leave
• Employee Assistance Program
Professional development and career growth opportunities

CapFed® is an equal opportunity employer.