What are the responsibilities and job description for the Customer Service Associate Hire Ahead position at Capitol Federal?
Job Description:
Pay: Up to 20.00/hour
Job Type: Full-time
This position is designed as a developmental role to prepare you for the next available Customer Service Associate opportunity within Capitol Federal. As a Customer Service Associate, you will be placed in the first available position across any of our branch locations within the Kansas City metro area. Flexibility is key, as you may be reassigned based on business need across the region.
Branch Hours:
Monday - Friday: 8:30 AM - 6:00 PM
Saturday: 9:00 AM - 4:00 PM
Saturday: 9:00 AM - 4:00 PM
Availability:
Candidates must be available to work any shifts during branch hours, as needed.
Role:
Responsible for accurately processing financial transactions and being an effective source of information for our customers: in lobby, drive-thru window or by telephone. Provides friendly, professional, confidential and effective assistance to customers and Bank associates assuring a positive experience and minimizing wait time.
- Performs teller transactions as defined by the Bank. Balances cashbox daily to ensure accuracy in transactions and notifies supervisor regarding any offages. Participates in the rotation of vault duties, including the daily balancing of the vault when it is used.
- Research, troubleshoot and resolve basic external and internal customer inquiries as needed.
- Answer incoming calls verifying the identity of the caller. Determine the needs of the caller and minimize the time and effort to resolve their concerns.
- Use every customer contact as an opportunity to advise customers about additional services or programs that might benefit them. Updates the Bank’s tracking system related to customer recommendations and referrals as defined by the Bank.
- Assists customers with maintenance on existing accounts as defined by management.
- Assists other departments and branches with transactions as needed; provides support for the department and branch management in fulfilling customer requests.
- Maintains the most stringent standards of customer service confidentiality.
- Perform other duties as assigned.
- Participate in proactive team efforts to achieve departmental and company goals.
CapFed® is an equal opportunity employer.