What are the responsibilities and job description for the Customer Service Representative position at Capitol City Produce?
We're Hiring: Customer Service Representative (Full-Time) | Baton Rouge, LA
Capitol City Produce is growing, and we’re on the lookout for an EXCEPTIONAL Customer Service Representative to join our team! If you thrive in a fast-paced environment, are detail-oriented, and deliver top-tier professionalism under pressure, we want to hear from you.
What You’ll Do:
As a valued member of our family-owned business, you’ll play a key role in providing outstanding service to our customers. This position is responsible for:
Accurately taking and entering customer orders via phone.
Monitoring customer order patterns and identifying trends or concerns.
Proactively contacting appropriate personnel to resolve issues.
Managing multiple high-volume phone lines with professionalism and efficiency.
Supporting customers with questions or updates regarding products or services.
Why You’ll Love It Here:
At Capitol City Produce, we invest in our team and offer benefits that go beyond the basics:
- Weekly Pay & On-Demand Pay Access
- Paid Vacations and Holidays
- Medical, Dental, Vision & Supplemental Insurance Options
- 401(k) with Company Match
- Wellness Program & Employee Development
- Secured Access Facility
- Opportunities for Advancement
- Family-Owned Culture with 70 Years of Service Excellence
What You Bring to the Table:
✔ High school diploma or equivalent
✔ 3–6 years of customer service experience (required)
✔ Excellent communication and problem-solving skills
✔ Friendly, helpful, and professional demeanor
✔ Proficient in 10-key data entry
✔ Experience with Google Suite and Excel
✔ Ability to work flexible hours, including evenings, weekends, and occasional holidays
Schedule Requirements:
Must be available to work one Saturday morning or holiday following training
Occasional mid/night shifts may be required
About Us:
Capitol City Produce is a regional leader in fresh produce distribution, located at I-12 and O'Neal Lane in Baton Rouge. We supply a wide range of fresh fruits, vegetables, specialty produce, and dairy products within a 200-mile radius. For over 70 years, we’ve remained committed to Customer Service, Quality Products, Respect for the Team, and Integrity.
Ready to deliver excellence? Apply today and grow your career with Capitol City Produce!
