Technical Operations Manager

Position Description:

The Technical Operations Manager will lead and oversee the structured cabling installation project delivery team’s day-to-day operations, ensuring projects are completed on time, within budget, comply with all required safe practices and local authority code & directives, adhere to the highest quality standards, and provide exceptional customer service. This role involves collaborating on HR-related decisions for the project team, including hiring, training, guidance, and best practices development to enhance productivity and efficiency, while fostering a positive team culture.

Roles and Responsibilities:

• Manage field personnel performance through leading, mentoring and managing practices that best serve the company’s goals while encouraging and motivating the team to perform with the highest standards and deliver the best customer experience.
• Organize project performance tracking and reporting, manage master project schedule list, authorize and oversee work-in-progress budgets, and conduct regularly scheduled staff meetings to guide and prepare team.
• Review customer project awards, contracts, and technical design packages with the Design team to prepare installation teams with a clear and cohesive deliverable implementation plan.
• Maintain and manage existing installation partner resource relationships including those with manufacturers, distributors, and install labor resources, ensuring their readiness, reliability, and quality are aligned with our company goals and customer experience.
• Foster and preserve a culture of honesty, professionalism, high quality customer service, and demonstrate prompt and clear communication in all levels of interaction within the Capitol Cable Communication’s company and with all customers and business partners.
• Develop and grow the installation team by promoting professional training & skills development opportunities, setting performance goals and expectations, encouraging and enabling team and individual team member success and pride in service and accomplishment.
• Participate in the recruitment of additional employee and contract partner resources to meet the customer project defined needs, including orientation, training, and integration of the new employee and contract partner teams into the organization

Key performance indicators and tasks:

• Oversee project execution, including material procurement, labor assignments, permitting, and project closeout processes.
• Supervise, guide, and approve change order processes.
• Communicate with clients and business partners to form scope performance and delivery expectations.
• Conduct field kickoff and project end debrief meetings.
• Define and create project primary schedules and project tracking report processes.
• Perform site reviews and walkthroughs.
• Achieve project profitability goals.
• Coordinate personnel skills development and training.
• Collaborate with Human Resources in personnel review and policy implementation.
• Stay updated with current industry knowledge, trends, and certifications.
• Utilize and maintain a company vehicle responsibly.
• Represent the company with professionalism and integrity
• Perform all duties safely and to the highest quality standards
• Provide top-tier customer service through professional and prompt communication (verbal and written).
• Perform all job functions and other assigned duties.

The tasks, knowledge, skills, and other characteristics included above are considered the essential responsibilities. This list is not comprehensive of all functions and tasks performed by positions in this class and is illustrative ONLY. It does not necessarily list all possible duties that may be assigned, nor does it imply that all positions within the class perform all the listed duties.

Skill Requirements:

• Bachelor’s Degree (B.A.) or 5 years of related Project Management experience and training, or an equivalent combination of education and experience.
• Ten or more years of related industry experience is preferred.
• Possession of a recognized industry-related certification is preferred.
• PMP Certification, BICSI TPM Certification or equivalent is preferred.
• Current, valid driver’s license.
• Ability to travel domestically.
• Authorized to work in the United States.
• Excellent written and verbal communication skills.
• Experience working with AutoCAD, Visio, Bluebeam or similar construction design and review software.
• Proficiency in the use of Word, Excel, Microsoft Project, Microsoft Teams, and standard Microsoft 365 suite of software.
• Demonstrated critical thinking skills.
• Demonstrated team-building skills.
• Ability to pass a pre-employment background check and drug screening.

Benefits:

·        Full time salary position.

·        Multistage graduated signing bonus.

·        Funded Pension Plan enrollment after probationary period.

·        Profit sharing year-end bonus.

·        Company use take home vehicle for qualified candidate.

·        Laptop and cell phone provided.

·        Paid vacation after probationary period.

·        Sick Leave and personal days.

·        Professional development opportunities, including compensation for satisfactory completion of selected industry training and certification course.