Customer Service Representative

Gypsum Management & Supply, Inc. (GMS) is the leading North American distributor of gypsum wallboard, acoustical ceiling products and other specialty building materials. Founded in 1971, GMS now operates an expansive network of distribution centers nationwide.

As part of the GMS family of companies, Capitol Building Supply (CBSI), has more than 30 yard locations throughout Delaware, Maryland, Virginia, Ohio, Pennsylvania, New York, New Jersey, and the Washington, D.C. metro area. For years, builders, contractors, construction professionals and homeowners across the Mid-Atlantic region have turned to CBSI for the quality building materials they require. Through our partnership with the industry’s leading construction product brands, our network of yards, and our reliable delivery service, we’re able to honor our pledge to get the right products to customers as quickly and safely as possible.

For more information about our family of companies, please visit gms.com or cbsi.net.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with state and local law.

Position Summary:
The primary function of a customer service representative is to provide exceptional customer service to all customers and employees. The ideal candidate should thrive in a fast-paced, hands-on environment. Training on product knowledge of building materials for the drywall industry will be provided.

Duties & Responsibilities:

• Ensure over the phone, face-to-face and or written communications with customers representing the company’s culture, values and practices.
• Greet customers warmly and determine problems, orders, or other reasons for calling.
• Ability to ascertain when to pass on a customer’s questions to appropriate sales staff for additional products and sales information.
• Take orders at the sales counter and or over the phone.
• Ability to use company computer systems for order entry.
• Complete sales orders and tender cash sales.
• Develop product knowledge to assist customers with purchases.
• Ensure the showroom is clean and properly stocked.

Basic Qualifications:

• High school diploma or GED equivalent.
• Ability to self -manage, show initiative and be comfortable meeting the public
• Be a team player, demonstrate attention to detail and have good organizational skills.
• Bilingual a plus
• Exceptional computer skills

Core Competencies:

• Ability to self-manage, show initiative and be proactive
• Communicate professionally, both verbally and in writing to coworkers and customers

Physical Requirements:

• Must be able to remain in a stationary position in an office environment 70% of the time.
• Occasionally will move about inside the office to access files, office machinery, etc.
• Must be able to operate basic office machinery.
• Must be able to communicate with team and management and be able to exchange accurate information in. these situations.
• Constantly working in office environment

Required Cognitive Skills:

• Must be able to problem solve and prioritize tasks.
• Must be able to manage stress depending on deadlines and ongoing projects.
• Must be able to multitask.
• Must be able to receive and analyze information.
• Must be able to quickly communicate solutions if problems occur.
• Must be able to demonstrate a high degree of sound judgement and initiative.

Benefits & Perks:

• Medical, Dental, Vision, Disability & Life Insurance
• Wellness Benefits
• 401(k) Retirement Plan
• Employee Stock Purchase Program
• Paid Holidays & Vacation Days
• Professional Growth Opportunities
• Development & Training Programs

This job description is subject to change at any time.

EQUAL OPPORTUNITY EMPLOYER

Launch your career with a national building materials distributor and discover opportunities for growth and advancement. We value our team members and believe them to be our greatest assets. As such, we invest in training and strive to provide a work-life balance.

We are a smoke-free workplace committed to providing a safe and healthy environment for all. Smoking, including the use of e-cigarettes, is only permitted in designated areas and is prohibited in and around all company buildings, vehicles, and workspaces. Violations of this policy may result in disciplinary action.